Gabriele Zorn
Norman,OK
Summary
Dynamic Customer Service Manager with a proven track record at Crest Foods, excelling in problem-solving and team leadership. Expert in customer relations and training, I successfully reduced complaints and enhanced satisfaction through effective communication and innovative solutions. Skilled in Microsoft Excel, I foster a collaborative environment that drives performance and loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Crest Foods
12.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Created and reviewed invoices to confirm accuracy.
- Oversaw creation of knowledge base to assist customers with self-service options.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier
Dollar General
02.2024 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Handled cash, credit, and debit transactions while maintaining accuracy in financial reporting.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Handled cash with high accuracy and took care to check bills for fraud.
Home Daycare Provider
Self-employeed
05.2020 - 03.2022
- Managed daily activities and routines for children, ensuring a safe and nurturing environment.
- Developed and implemented age-appropriate educational activities to promote cognitive and social development.
- Communicated regularly with parents about children's progress, behavior, and daily experiences.
- Maintained cleanliness and organization of play areas, ensuring compliance with health and safety regulations.
- Assisted in preparing nutritious meals and snacks tailored to children's dietary needs.
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
- Taught children to organize toys, wash hands, and share by leading by example.
- Balanced children's days between play, instruction, and rest with well-designed schedules.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
- Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
Cashier
Dollar Tree
11.2018 - 04.2019
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
Shift Leader
Dollar General Store
01.2018 - 03.2018
- Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
- Coordinated shift schedules, optimizing workforce allocation for peak service times.
- Trained new staff on company policies, customer service techniques, and inventory management systems.
- Monitored performance metrics, identifying areas for process improvement and efficiency gains.
Restaurant Hostess
Chequers Restaurant & Pub
03.2015 - 09.2015
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize table turnover and guest flow.
- Assisted with menu explanations, enhancing guest dining experience through knowledge of offerings.
- Coordinated with waitstaff to ensure timely service and address customer needs effectively.
Education
High School Diploma -
Midwest City High School
213 E, Elm St Midwest City Ok, 7311005-2017
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Training and mentoring
- Cash handling
- Exceptional interpersonal communication
- Team building and leadership
- Customer relationship management (CRM)
- Staff training
- Training and coaching
- Staff management
- New hire training
- Expertise in sales
- Sales expertise
- Verbal and written communication
- Skilled multi-tasker
Timeline
Customer Service Manager
Crest Foods
12.2024 - Current
Cashier
Dollar General
02.2024 - 12.2024
Home Daycare Provider
Self-employeed
05.2020 - 03.2022
Cashier
Dollar Tree
11.2018 - 04.2019
Shift Leader
Dollar General Store
01.2018 - 03.2018
Restaurant Hostess
Chequers Restaurant & Pub
03.2015 - 09.2015
High School Diploma -
Midwest City High School