Gabriel Etiene Zimmer
New York,NY
Summary
Dynamic Food and Beverage Manager, fast, motivated, hard-working professional pursuing a career in the Food Service sector. Extensive experience in the restaurant industry such as traveling to at least up to 30 operations with having responsibility roles in supporting struggling food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty. Aptitude for creative problem solving, attention to detail, organization, customer service and leadership. Driven leader with strong problem-solving and customer service skills. Knowledgeable in food safety and sanitation protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
SMASHBURGER
New York, NY & Boston, MA
05.2019 - 03.2024
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Carefully review digital orders and prepare meals according to customer specifications
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Streamline procedures and protocols to ensure safety, speed and efficiency with food preparation
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Maintain kitchen cleanliness in accordance with all Department of Health Procedures and COVID-19 regulations
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Provide stellar customer service and accurate register transactions
- Inventory and carefully record all products on delivery
- Assist manager with any other tasks as necessary
- Prepared and delivered 100 hot meals for health care workers as part of Smash Gives Back Coronavirus charity event
- Received promotions from Food Preparation to Back of House Trainer to Shift Leader within one year of employment
- Monitored food preparation, production, and plating for quality control.
- Supported DOs & SDOs in facilitating multiple regional store trainings in the Northeast.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards
- Identified and addressed customer complaints to promote satisfaction and loyalty
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
- Monitored food inventory and supplies to prevent waste.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed staff schedules and maintained adequate coverage for all shifts
Team Associate
Taco Bell
New York, NY
05.2016 - 08.2019
- Assembled drive-thru orders quickly and efficiently
- Multi-tasked to accurately take orders and prepare food simultaneously
- Supported team members to ensure smooth flow in kitchen
- Managed register transactions and end of evening reconciliations
- Conducted early morning truck delivery reception and inventory
- Managed major inventory deliveries and communicated with corporate leading to reduction in product loss.
- Worked different stations to provide optimal coverage and meet production goals
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Assisted with inventory counts and stocking of merchandise
Education
Bachelor of Science - Business Management: Operations & Marketing
SUNY Stony Brook
Stony Brook, NY05.2023
Associate of Applied Science - Food Service Administration: Restaurant Management
Nassau Community College
Garden City, NY12.2020
Skills
- Hospitality Management
- Storage Organization
- Food Preparation
- Customer Service
- Quality Control
- DOH Food Safety Standards
- POS Systems Technology
- Staff Training and Supervision
- Production Reporting
- Reconciliations
- Service Quality Standards Evaluation
- Cash Register Counting
- Food and Beverage Service
- Health and Safety Standards
- Team Coordination
- Service Quality
Certification
- ANSI-CFP – ServSafe Food Protection Manager
- AHLEI – Management of Food & Beverage Operations
- AHLEI – Management of Food & Beverage Merchandising Food Service Administration
- ManageFirst National Restaurant Association – Hospitality & Restaurant Management 2.0
- Hootsuite – Hootsuite Platform Certification
- Hootsuite – Social Media Marketing Certification
Timeline
Restaurant Manager
SMASHBURGER
05.2019 - 03.2024
Team Associate
Taco Bell
05.2016 - 08.2019
Bachelor of Science - Business Management: Operations & Marketing
SUNY Stony Brook
Associate of Applied Science - Food Service Administration: Restaurant Management
Nassau Community College