Gabriel Foster
Albuquerque,NM
Summary
I have a very global oriented mindset, I believe I'm able to see the world through a different perspective. I really have a passion for tourism and globalization. I understand the importance of upholding quality service in a hospitality environment.
Overview
2
2
years of professional experience
Work History
Front of House Manager
Thai Tip
Albuquerque, NM
02.2024 - Current
- Handled guest complaints professionally and efficiently.
- Conducted regular staff meetings to communicate updates and gather team input.
- Analyzed sales data to identify trends and make informed decisions on front of house operations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maximized profit and revenue through upselling and cross-selling techniques.
Front Desk/Concierge
Marriott
Of Albuquerque Uptown, NM
07.2023 - 02.2024
- Recognized Bonvoy status and granted any requests at check in or prior to check-in.
- If any dissatisfaction accrued during the guests stay I would focus on offering points, food and beverage credits and upgrades rather then changing the rate or any monetary refunds.
- Followed up with guests after check in and ask if there was anything I could do to make their stay more comfortable.
- I recognized Ambassador's on a first name basis anytime I saw them throughout the hotel and made recommendations based off of previous request's or any preferences from previous stays.
- During shift closing I would balance the house for night audit and passed on any Important Information to the pass on report for management.
Front Desk Receptionist
Double Tree By Hilton
Cherry Creek, CO
02.2023 - 07.2023
- Always maintained the highest standards of professionalism and care for guests.
- I believe I provide my best results working during times of peak hours and moments controlled chaos.
- Whenever there were times of discontent I took as much time as needed to make sure I could provide solutions and care to unsatisfied guests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Coordinated company events with venues and advised staff of pertinent details.
- Responded to inquiries and room requests made online, by phone and via email.
Education
Blockchain Foundations Certificate
Central New Mexico Community College
Albuquerque, NM12.2022
High School Diploma -
Manzano High School
Albuquerque, NM05.2018
Skills
- I've been a trader for over 5 years, I have been funded $150,000 account to trade with I get a 90%/10% cut from the 150k, the top 15% of traders get funded Only less than 3% take a payout I chose this over a collage degree because
- Calm Under Pressure
- Ensure quality standards in a fast paced environment
- Regulatory Compliance
- Contract Negotiation
- Ability to stay focused in a controlled chaos environment
- Bloomberg terminal (Intermediate knowledge)
Languages
Chinese (Cantonese)
Limited
Chinese (Mandarin)
Elementary
Thai
Elementary
Timeline
Front of House Manager
Thai Tip
02.2024 - Current
Front Desk/Concierge
Marriott
07.2023 - 02.2024
Front Desk Receptionist
Double Tree By Hilton
02.2023 - 07.2023
Blockchain Foundations Certificate
Central New Mexico Community College
High School Diploma -
Manzano High School