Gabrielia Pirozzi
Tampa
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Experienced in handling numerous projects and tasks at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
Work History
Teacher, Nanny, Tutor
Freedom Friends Co-Op
05.2019 - Current
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Fostered student curiosity and interest through creative hands-on activities.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Helped students explore concepts with engaging, learning-focused activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Engaged with children on age-appropriate level.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Monitored children's play activities to verify safety.
Server
Bahama Breeze Island Grille
06.2016 - 07.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Assistant Manager
Lizard Juice Vape
01.2013 - 01.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Key Holder. Bartender, Server. Hostess
Winghouse Bar & Grille
04.2012 - 07.2014
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Promoted business' development by building and maintaining relationships with new clients.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new team members to contribute to store's positive culture.
- Kept bar presentable and well-stocked to meet customer needs.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Bachelor of Arts - Criminology
Saint Leo University
Saint Leo, FL05-2016
High School Diploma -
A. P. Leto High School
Tampa, FL05-2012
Skills
- Guiding role model
- Community involvement
- Creative lesson planning
- Differentiated instruction
- Conflict resolution
- Student-centered learning
- Lesson planning
- Team building
- Creative lesson plan development
- Order delivery practices
- Table resetting
- Food inspection
- Hostess support
- Team member support
- Daily specials memorization
- Quality control
- Task prioritization
- Customer service
- Sales techniques
- Shift management
- Team motivation
- Leadership
- Goal setting
- Goal Oriented
- Well Organized
- Problem-solving
- Well rounded and very Sociable
Timeline
Teacher, Nanny, Tutor
Freedom Friends Co-Op
05.2019 - Current
Server
Bahama Breeze Island Grille
06.2016 - 07.2020
Assistant Manager
Lizard Juice Vape
01.2013 - 01.2016
Key Holder. Bartender, Server. Hostess
Winghouse Bar & Grille
04.2012 - 07.2014
Bachelor of Arts - Criminology
Saint Leo University
High School Diploma -
A. P. Leto High School