Gabriell Kerrick
Ennis,TX
Summary
Program manager with extensive experience at AMA Consulting Group, specializing in process improvement and team leadership. Demonstrated ability in data analysis and cross-functional collaboration, resulting in enhanced operational efficiency and improved workflow accuracy. Committed to talent development and resource optimization to drive organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Management – Back Office
AMA Consulting Group, LLC
Lake Mary, USA
06.2025 - Current
- Managed and optimized back-office workflows including data entry, document processing, reporting, and administrative support.
- Led cross-functional initiatives to improve back-office efficiency, accuracy, and scalability; ensured timely execution of program deliverables.
- Identified inefficiencies and implemented process enhancements to streamline operations and reduce manual effort.
- Supervised back-office staff, providing guidance, training, and performance management to ensure high-quality output and accountability.
- Oversaw internal systems (e.g., ERP, CRM, HRIS), ensuring data integrity, user access, and system optimization.
- Ensured operations complied with internal policies, regulatory requirements, and audit standards; maintained accurate documentation and records.
- Generated and analyzed operational reports to support decision-making and identify trends or areas for improvement.
- Partnered with finance, HR, IT, and other departments to align back-office functions with organizational goals.
- Ensure time is allocated for high-impact meetings, client interactions, and internal planning while anticipating and resolving scheduling conflicts with minimal disruption.
- Manage weekly and semi-monthly timecard submissions for teams of 7 up to 40 employees, ensuring accuracy and compliance with company policies and labor regulations.
Talent Acquisition Specialist / Recruiter
AMA Consulting Group, LLC
Lake Mary, USA
03.2025 - Current
- Manage full-cycle recruitment for a variety of roles, from job requisition development to offer acceptance.
- Partner with hiring managers to understand staffing needs and develop effective sourcing strategies.
- Source candidates through job boards, social media, networking, 3rd party recruitment company, and employee referrals.
- Screen resumes, conduct interviews, and assess candidates for cultural and role fit.
- Coordinate interview schedules, gather feedback, and facilitate decision-making processes.
- Extend offers and manage pre-employment processes including background checks and onboarding coordination.
- Maintain accurate records in the Applicant Tracking System (ATS) and ensure compliance with hiring policies and regulations.
- Support employer branding initiatives and represent the company at job fairs and recruitment events.
- Track and report on recruitment metrics such as time-to-fill and source effectiveness.
- Assisted in the development, updates, and implementation of onboarding programs.
Manager of Division Operations
AMA Consulting Group, LLC
Lake Mary, USA
06.2023 - Current
- Lead and manage division operations, ensuring smooth execution of business processes and adherence to company policies.
- Collaborate with senior leadership to develop and implement strategic initiatives that support division and organizational goals.
- Monitor key performance indicators (KPIs), analyze operational data, and implement improvements to enhance productivity and service delivery.
- Supervise and support operational staff, fostering a culture of accountability, collaboration, and professional development.
- Assist in budget planning and manage resources effectively to ensure cost-efficiency and optimal utilization.
- Identify inefficiencies and lead initiatives to streamline workflows, reduce waste, and improve overall operational effectiveness.
- Serve as a liaison between departments, ensuring clear communication and coordination across teams.
- Ensure division operations comply with internal policies, industry regulations, and safety standards.
- Ensure time is allocated for high-impact meetings, client interactions, and internal planning while anticipating and resolving scheduling conflicts with minimal disruption.
- Manage end-to-end logistics for national and regional conferences, ensuring seamless execution.
Assistant Project Manager – Training
AMA Consulting Group, LLC
Lake Mary, USA
01.2022 - 06.2023
- Supported the planning, coordination, and execution of training-related projects across multiple departments, ensuring alignment with organizational goals and timelines.
- Collaborated with subject matter experts and instructional designers to develop and implement training materials, workshops, and e-learning modules.
- Managed training schedules, participant communications, and logistics for in-person sessions.
- Tracked project milestones and deliverables using project management tools to ensure timely delivery.
- Collected and analyzed feedback from training participants to assess effectiveness and identify areas for improvement.
- Maintained detailed documentation of training plans, attendance records, and compliance requirements.
- Assisted in the development of onboarding programs and continuous learning initiatives to support employee development and retention.
- Acted as a liaison between project teams, trainers, and stakeholders to ensure clear communication and alignment on training objectives.
- Managed training team professional development.
Assistant Project Manager
AMA Consulting Group, LLC
Lake Mary, USA
02.2021 - 01.2022
- Assist in developing project plans, schedules, and budgets in collaboration with project managers.
- Coordinate daily project activities, track progress, and ensure timely completion of tasks and deliverables.
- Communicate with internal teams, vendors, and stakeholders to maintain alignment and resolve issues.
- Prepare and maintain project documentation, including meeting notes, status reports, and risk logs.
- Monitor project timelines and escalate delays or risks to project leadership.
- Support procurement, contract management, and vendor coordination as needed.
- Help manage project resources, including scheduling meetings, assigning tasks, and tracking team performance.
- Use project management tools (e.g., Microsoft Project, Asana, Trello) to maintain visibility and accountability.
- Assist in quality control and ensure project deliverables meet established standards.
Supervisor of Eligibility Specialists
AMA Consulting Group, LLC
Lake Mary, USA
12.2020 - 02.2021
- Lead, coach, and support a team of eligibility specialists to ensure accurate and timely processing of applications and renewals.
- Monitor casework for accuracy, completeness, and compliance with applicable regulations and organizational standards.
- Provide onboarding, ongoing training, and performance feedback to staff. Identify skill gaps and implement development plans.
- Assign and prioritize workloads, monitor productivity, and ensure service level agreements (SLAs) are met.
- Ensure team adherence to federal, state, and local eligibility guidelines, as well as internal policies and procedures.
- Handle escalated client concerns and provide guidance to staff on complex eligibility determinations.
- Maintain accurate records, generate performance reports, and contribute to audits and program evaluations.
- Identify opportunities to streamline workflows and improve service delivery, collaborating with leadership on implementation.
Lead Eligibility Specialist
AMA Consulting Group, LLC
Lake Mary, USA
08.2020 - 12.2020
- Review and process complex eligibility cases for public assistance programs, ensuring accuracy and adherence to federal, state, and local regulations.
- Provide guidance and support to eligibility specialists, assisting with training, answering policy questions, and reviewing work for quality assurance.
- Serve as the first point of contact for resolving escalated client concerns and eligibility disputes.
- Assist in assigning and monitoring workloads to ensure timely processing and balanced distribution among team members.
- Ensure all casework is properly documented and compliant with program requirements and audit standards.
- Compile data and generate reports on team performance, case outcomes, and service metrics for leadership review.
- Identify operational challenges and recommend improvements to enhance efficiency and service delivery.
- Work closely with supervisors, program managers, and other departments to support program goals and maintain consistent communication.
HAP Specialist
AMA Consulting Group, LLC
Lake Mary, USA
02.2020 - 11.2020
- Calculate and process monthly Housing Assistance Payments to landlords based on approved tenant rent portions and program guidelines.
- Maintain accurate records of payment amounts, tenant contributions, and landlord information in housing management systems.
- Ensure all HAP transactions comply with HUD regulations, internal policies, and audit standards. Assist with periodic audits and financial reviews.
- Investigate and resolve payment discrepancies, overpayments, and underpayments in coordination with finance and case management teams.
- Serve as a point of contact for landlords regarding payment inquiries, documentation requirements, and program updates.
- Generate and submit regular reports on HAP activity, budget utilization, and outstanding balances to program leadership.
- Enter and update HAP-related data in housing software systems (e.g., Yardi, Elite) to ensure accuracy and timeliness.
- Work closely with eligibility specialists, case managers, and finance staff to ensure coordinated service delivery and payment accuracy.
Quality Control Specialist
AMA Consulting Group, LLC
Lake Mary, USA
05.2020 - 08.2020
- Conduct regular audits of housing case files to verify eligibility determinations, income calculations, rent reasonableness, and documentation accuracy.
- Ensure program activities comply with HUD regulations, local housing authority policies, and internal procedures.
- Prepare detailed reports on audit findings, trends, and areas of concern. Maintain accurate records of quality control activities.
- Provide feedback and training to housing staff on compliance issues, documentation standards, and process improvements.
- Identify gaps or inefficiencies in housing operations and recommend corrective actions or enhancements to improve quality and consistency.
- Work closely with eligibility specialists, case managers, and program leadership to resolve discrepancies and ensure corrective actions are implemented.
- Stay current on housing regulations and assist in updating internal policies and procedures as needed.
Assistant Project Manager
AMA Consulting Group, LLC
Lake Mary, USA
01.2020 - 05.2020
- Assist in developing project plans, schedules, and budgets in collaboration with project managers.
- Coordinate daily project activities, track progress, and ensure timely completion of tasks and deliverables.
- Communicate with internal teams, vendors, and stakeholders to maintain alignment and resolve issues.
- Prepare and maintain project documentation, including meeting notes, status reports, and risk logs.
- Monitor project timelines and escalate delays or risks to project leadership.
- Support procurement, contract management, and vendor coordination as needed.
- Help manage project resources, including scheduling meetings, assigning tasks, and tracking team performance.
- Use project management tools (e.g., Microsoft Project, Asana, Trello) to maintain visibility and accountability.
- Assist in quality control and ensure project deliverables meet established standards.
Call Center Supervisor
AMA Consulting Group, LLC
Lake Mary, USA
10.2019 - 01.2020
- Lead, coach, and support a team of call center agents to meet performance goals and service standards.
- Track key performance indicators (KPIs) such as call quality, response time, customer satisfaction, and adherence to schedules.
- Provide ongoing training, feedback, and performance evaluations to ensure team members are equipped to deliver excellent service.
- Handle complex or escalated customer issues and ensure timely resolution in line with company policies.
- Assist with creating and managing staff schedules to ensure adequate coverage and efficient call handling.
- Generate and analyze reports on team performance, call trends, and customer feedback to identify areas for improvement.
- Recommend and implement process enhancements to improve efficiency, service quality, and employee engagement.
- Ensure team compliance with company policies, procedures, and regulatory requirements.
Call Center Specialist
AMA Consulting Group, LLC
Lake Mary, USA
07.2019 - 10.2019
- Answer incoming calls and respond to customer inquiries regarding products, services, or account information.
- Make outbound calls to follow up on customer requests, surveys, or service updates.
- Accurately document customer interactions and update account information in the system.
- Resolve customer issues promptly and escalate complex cases to appropriate departments when necessary.
- Maintain a high level of product and service knowledge to provide accurate information and support.
- Meet or exceed performance metrics including call quality, response time, and customer satisfaction.
- Follow call scripts and standard operating procedures to ensure consistency and compliance.
- Participate in training sessions and team meetings to stay informed about updates and best practices.
Night Auditor
Laquinta Inn & Suites
Ennis, USA
08.2018 - 07.2019
- Review and reconcile daily financial transactions, including room charges, cash payments, credit card transactions, and other revenue sources.
- Prepare and distribute daily financial and operational reports for management review.
- Assist guests with check-in/check-out, reservations, inquiries, and requests during overnight hours.
- Monitor lobby activity, respond to phone calls, and manage room availability and assignments.
- Ensure guest safety by monitoring security systems, conducting property walks, and reporting any suspicious activity.
- Post charges, payments, and adjustments to guest accounts using property management software.
- Handle guest complaints or issues professionally and escalate to management when necessary.
- Close out the day’s operations and prepare the system for the next business day.
Clerk II – Parole Division
Texas Department of Criminal Justice
Waxahachie, USA
04.2015 - 05.2018
- Process inmate payments including deposits, disbursements, and account reconciliations.
- Review and verify financial documents for accuracy and completeness.
- Maintain and update inmate financial records in accordance with agency procedures.
- Compile, organize, and tabulate data related to inmate accounts and transactions.
- Respond to inquiries from staff, inmates, and external agencies regarding payment status and account details.
- Perform data entry and retrieval using agency systems and software.
- Prepare reports and documentation for audits and internal reviews.
- Assist with filing, sorting, and routing inmate records and financial documents.
- Ensure compliance with applicable rules, regulations, and internal controls.
Clerk II – Assistant to the Parole Supervisor
Texas Department of Criminal Justice
Oakhurst, USA
05.2014 - 04.2015
- Maintain parolee and inmate records, including receipt, storage, transfer, and issuance of documents.
- Proofread and prepare correspondence, reports, and summaries for accuracy and compliance with agency policies.
- Compile, organize, and enter data into internal systems; perform data retrieval and document tracking.
- Respond to inquiries regarding parole policies, procedures, and case statuses.
- Assist in orienting new employees and supporting staff with administrative tasks.
- Schedule appointments, manage office calendars, and coordinate meetings for parole staff.
- Perform receptionist duties, including answering phones, sorting mail, and greeting visitors.
- Conduct criminal history searches using the Texas Department of Public Safety’s TLETS system.
- Assist with inventory and office supply management, including ordering and tracking.
- Ensure confidentiality and accuracy in handling sensitive parole and inmate information.
- Ensure weekly and monthly reports are completed in a timely manner.
Substitute Teacher – Grades 4th-7th
Ferris ISD
Ferris, USA
12.2013 - 05.2014
- Follow and implement lesson plans provided by the regular teacher to ensure continuity of instruction.
- Maintain classroom order and ensure a safe, respectful, and inclusive learning environment.
- Take attendance and report any student issues or incidents to school administration.
- Adapt teaching methods and materials to meet the needs of students when necessary.
- Supervise students in the classroom, hallways, cafeteria, and during recess or dismissal as needed.
- Communicate effectively with students, staff, and administrators.
- Leave detailed notes for the returning teacher regarding student behavior, lesson progress, and any issues encountered.
- Uphold school policies, procedures, and code of conduct.
Correction Officer III – Estelle Unit
Texas Department of Criminal Justice
Huntsville, USA
10.2011 - 11.2013
- Supervise and provide security for inmates in housing units, work assignments, and other facility areas.
- Conduct searches of inmates, cells, and common areas to prevent the introduction of contraband.
- Monitor and control offender movement within the facility and during transport.
- Observe inmate behavior and report any unusual activity or violations of rules.
- Respond to emergencies, including disturbances, medical incidents, and escape attempts.
- Use appropriate levels of force, including chemical agents and firearms, when necessary to maintain order and safety.
- Maintain accurate records, logs, and reports related to inmate activity, incidents, and facility operations.
- Provide guidance and leadership to lower-level officers and assist in training new staff.
- Participate in facility counts, inspections, and security checks.
- Ensure compliance with TDCJ policies, procedures, and applicable laws and regulations.
Clerk II / Clerk III / Clerk IV – BOT, Fiscal, and SCFO
Texas Department of Criminal Justice
Huntsville, USA
01.2006 - 10.2011
- Maintain and organize physical and digital files in the file room, ensuring confidentiality and accessibility.
- Prepare and process pen packets and other legal or institutional documentation.
- Perform typing and data entry tasks with accuracy and attention to detail.
- Track and manage inventory of office supplies, forms, and equipment; reorder as needed.
- Assist with internal audits by compiling and verifying records and reports.
- Support department accounting functions including invoice tracking, purchase orders, and reconciliation.
- Serve as a point of contact for supply requests and vendor coordination.
- Provide administrative support to HR staff, including onboarding documentation and personnel file maintenance.
- Perform receptionist duties such as answering phones, greeting visitors, and routing inquiries.
- Review documents for completeness and accuracy; tabulate and compile data for reports.
Education
Associate of Science - Accounting
Bryant & Stratton College
NY05-1999
Not Completed - 30 Credits From B.S. - Finance
Colorado Technical University
Colorado Springs, COSkills
- Program management and project planning
- Recruitment and talent strategy
- Data analysis and compliance auditing
- Staff supervision and team leadership
- Process improvement and resource allocation
- Cross-functional collaboration and conflict resolution
- Effective communication and written communication
- Training development and time management
- Problem solving and adaptability
Affiliations
- Church Primary Teacher of 4-5 year olds
- Ministering Relief Society Sister
- Active Reader
- Singer, musical instrumentalist, teach music
- Nature adventurer
Accomplishments
- Employee of the Month
- Received an "Exceeds" on annual job performances
- Exceeded recruiting targets
- Move projects in right direction quickly and hand off for others to maintain
Certification
- aPHR
- Certificate of Inclusive Leadership
- Certificate of Leadership - Communication
Languages
English
Professional
Computer Skills
- Dynamics O365 for Sales and Operations
- SharePoint
- Podio
- OneNote
- Microsoft Planner
- Microsoft Project
- Microsoft O365
- Co-Pilot
- Chat GPT
- Click Dimensions
- Asana
- Monday
- Teams
- Paycom
- Microsoft Forms and Surveys
- Search Engines (Bing and Google)
References
References available upon request.
Timeline
Program Management – Back Office
AMA Consulting Group, LLC
06.2025 - Current
Talent Acquisition Specialist / Recruiter
AMA Consulting Group, LLC
03.2025 - Current
Manager of Division Operations
AMA Consulting Group, LLC
06.2023 - Current
Assistant Project Manager – Training
AMA Consulting Group, LLC
01.2022 - 06.2023
Assistant Project Manager
AMA Consulting Group, LLC
02.2021 - 01.2022
Supervisor of Eligibility Specialists
AMA Consulting Group, LLC
12.2020 - 02.2021
Lead Eligibility Specialist
AMA Consulting Group, LLC
08.2020 - 12.2020
Quality Control Specialist
AMA Consulting Group, LLC
05.2020 - 08.2020
HAP Specialist
AMA Consulting Group, LLC
02.2020 - 11.2020
Assistant Project Manager
AMA Consulting Group, LLC
01.2020 - 05.2020
Call Center Supervisor
AMA Consulting Group, LLC
10.2019 - 01.2020
Call Center Specialist
AMA Consulting Group, LLC
07.2019 - 10.2019
Night Auditor
Laquinta Inn & Suites
08.2018 - 07.2019
Clerk II – Parole Division
Texas Department of Criminal Justice
04.2015 - 05.2018
Clerk II – Assistant to the Parole Supervisor
Texas Department of Criminal Justice
05.2014 - 04.2015
Substitute Teacher – Grades 4th-7th
Ferris ISD
12.2013 - 05.2014
Correction Officer III – Estelle Unit
Texas Department of Criminal Justice
10.2011 - 11.2013
Clerk II / Clerk III / Clerk IV – BOT, Fiscal, and SCFO
Texas Department of Criminal Justice
01.2006 - 10.2011
Associate of Science - Accounting
Bryant & Stratton College
Not Completed - 30 Credits From B.S. - Finance
Colorado Technical University
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