Attained the Master Stylist certificate within one year of employment, becoming the organization’s first MS in the Austin metro area
Improved retention, resulting in 98% customer satisfaction rate
Maintain high volume of clients, most requested lash stylist in a team of twelve
Consistently increased annual salon revenue and exceeded monthly sales goals by 20%
One of my clients was featured in the 2017 Miss Texas beauty pageant and live streamed the service on social media
Scheduled appointments/cancellations.
Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
Welcomed customers to salon and identified preferences by asking pointed questions.
Regional Trainer
Amazing Lash Studio
11.2016 - 03.2017
Promoted to regional trainer after six months
Instructed 20 trainees on lash applications and procedures every month
Maintained positive relationships and mentored new employees on their career path.
Improved training program effectiveness while monitoring, evaluating and recording initiatives to deliver management feedback for corrective action planning.
Hair Stylist
Querencia at Barton Creek
06.2015 - 04.2016
Performed in-house services at an up-scale senior living center for 272 residents
Provided wet styling techniques, tailored color and hair styling services.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Processed payments, entering sales in register for prompt customer service.
Administrative Assistant
Austin Property Team
09.2013 - 05.2015
Greeted residents and owners
Took monthly rental payments entered in appfolio
Sent out certified letters
Answered phones and directed calls to appropriate staff
Open and distribute mail
Order supplies for office
Scheduled office meetings and client appointments for staff teams.