Gabriella Anderson
Sterling Heights
Summary
Professional and experienced service professional prepared for this role. Proven skills in customer service, cash handling, and maintaining clean and organized work environment. Strong focus on team collaboration and achieving results. Reliable, friendly, and efficient, with excellent communication and multitasking abilities.
Hard-working and trustworthy, prepared to contribute service-minded and dedicated attitude to dynamic service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.
Overview
4
4
years of professional experience
Work History
Counter Attendant and Worker
Chicken Shack
07.2025 - Current
- Managed order processing, ensuring accuracy and efficiency in food preparation.
- Assisted customers with menu selections, enhancing overall dining experience.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Collaborated with kitchen staff to streamline food delivery processes.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Processed customer orders and accurately entered into order system.
- Demonstrated professionalism under pressure during peak hours while maintaining a friendly demeanor towards customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers.
- Promoted a positive workplace culture by actively supporting teamwork among coworkers.
- Managed multiple tasks in high-volume environment.
- Utilized strong communication skills to explain menu options and make recommendations based on customer preferences.
Food Preparation and Service
Tubby's Submarines
05.2022 - Current
- Reduced wait times for customers with efficient food preparation and service techniques.
- Streamlined communication with kitchen staff, resulting in efficient food preparation and service.
- Assisted in the training of new employees, ensuring a consistent quality in food preparation and service.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Managed time effectively while multitasking between order preparation, customer service, and cleaning duties.
- Maintained clean and organized workspaces for efficient food preparation and service.
- Provided ongoing coaching and mentoring to junior staff members, helping them develop their skills in food preparation and service techniques.
- Efficiently managed time by prioritizing dishwashing tasks based on the needs of food preparation and service staff.
- Ensured compliance with local health codes and safety regulations, maintaining a clean and safe environment for food preparation and service areas.
Team Member
Shake Shack
10.2022 - 07.2024
- Ensured exceptional guest experiences through prompt service and product knowledge.
- Operated kitchen equipment safely, following all health and safety protocols.
- Trained new team members on operational processes and customer service standards.
- Collaborated with team to maintain cleanliness and organization in dining area.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
No Degree - Sonography
Ferris State University
Big Rapids, MINo Degree - Sonography
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
Henry Ford II High School
Sterling Heights, MI06-2024
Skills
- Conflict resolution
- Time management
- Team collaboration
- Problem resolution
- Excellent work ethic
- Reliability and punctuality
- Effective communication
- Money handling
- Customer engagement
- Cleanliness standards
- Product restocking
- Customer focused
- Complaint handling
Timeline
Counter Attendant and Worker
Chicken Shack
07.2025 - Current
Team Member
Shake Shack
10.2022 - 07.2024
Food Preparation and Service
Tubby's Submarines
05.2022 - Current
No Degree - Sonography
Ferris State University
No Degree - Sonography
Oakland Community College
High School Diploma -
Henry Ford II High School