Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Anthony

Augusta,GA

Summary

Friendly Customer Service Associate with reputation for exceeding all performance benchmarks in retail settings. Expertise in Customer Service and Housekeeping. Independent worker with great communication and organizational skills. Comfortable collaborating in team environments. Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities. Educated Customer Service Lead with great coaching, documentation and active listening skills. Proven history of maintaining professionalism and positivity in stressful situations. Trained in [Type] customer service with extensive knowledge of [Software]. Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution. Motivated [Job Title] focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Customer Service Lead

Chicken Fingers
Augusta, GA
05.2023 - Current
  • Handled customer inquiries and complaints in a professional manner.
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Reviewed customer feedbacks to identify areas for improvement in products and services.
  • Analyzed customer data to provide insights on trends, preferences and needs.
  • Identified opportunities to increase sales through cross-selling products or services.

Sales Associate/Cashier

Big Lots
Augusta, GA
12.2019 - 03.2021
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.

Cleaning Technician

Courtyard By Marriott
Decatur, GA
08.2018 - 12.2019
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.

Cashier

Ross
Lithonia, GA
07.2014 - 07.2018
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

Receptionist

TNT Tax Services
Lithonia, GA
01.2018 - 05.2018
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Received and routed business correspondence to correct departments and staff members.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Education

High School Diploma -

Southwest Dekalb High School
Decatur, GA
05.2017

Skills

  • Store opening and closing
  • Product promotions
  • Sales expertise
  • Product and service sales
  • Cleaning and sanitizing
  • Refunds and exchanges
  • Cash register operation
  • Payment collection
  • Store merchandise stocking
  • Basic math skills
  • Customer assistance
  • Currency counting
  • Inventory management
  • Product knowledge

Timeline

Customer Service Lead

Chicken Fingers
05.2023 - Current

Sales Associate/Cashier

Big Lots
12.2019 - 03.2021

Cleaning Technician

Courtyard By Marriott
08.2018 - 12.2019

Receptionist

TNT Tax Services
01.2018 - 05.2018

Cashier

Ross
07.2014 - 07.2018

High School Diploma -

Southwest Dekalb High School
Gabriella Anthony