Gabriella Arroyo
Newark,NJ
Summary
I excelled at Nirvana Healthcare Management Services by delivering compassionate care and maintaining patient confidentiality. My leadership at Papa John's enhanced team performance and customer satisfaction. Skilled in mental health support and customer service management, I consistently achieve positive outcomes in challenging environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician
Nirvana Healthcare Management Services
05.2023 - Current
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Prepared and submitted daily cognitive, TMS and neuro reports to management.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
Front Desk Receptionist
Nirvana Healthcare Management
09.2021 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Store Manager
Papa John's Pizza
07.2016 - 09.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelors - Psychology
Kean University
Union, NJ05.2025
High School Diploma -
Donald M Payne School of Technology
Newark, NJ05.2019
Skills
- Conflict de-escalation
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- Customer Service Management
- Training and mentoring
- Team Leadership
- Friendly and Positive
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Behavioral Health Technician
Nirvana Healthcare Management Services
05.2023 - Current
Front Desk Receptionist
Nirvana Healthcare Management
09.2021 - 05.2023
Store Manager
Papa John's Pizza
07.2016 - 09.2021
Bachelors - Psychology
Kean University
High School Diploma -
Donald M Payne School of Technology
Similar Profiles
ASHANTY ROSARIOASHANTY ROSARIO
Transport Coordinator at Nirvana Healthcare Management ServicesTransport Coordinator at Nirvana Healthcare Management Services
Adela RodriguezAdela Rodriguez
Multi-Specialty Operations Director at Nirvana Healthcare ManagementMulti-Specialty Operations Director at Nirvana Healthcare Management
Stephanie HrinkoStephanie Hrinko
Medical Assistant at Nirvana HealthcareMedical Assistant at Nirvana Healthcare