Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gabriella Benedict

Summary

I am an experienced hospitality professional driven by challenge and attracted to forward-thinking companies. My objective is to learn all aspects of my work environment in order to gain versatility amongst various skills. My highest values are integrity and accountability. I look forward to problem solving as it offers an opportunity to learn and create a positive outcome.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Floor Manager

Toca Madera
10.2022 - Current
  • Coaching our service team to refine the skill of suggestive selling to maximize per person check averages, while delivering gracious hospitality.
  • Monitoring labor costs, product expenditures, and third-party vendor services to ensure we are striving for 4-wall profitability.
  • Supporting staff throughout service by leading by example and managing workload prioritization.
  • Recruiting a high quality service team by conducting a thorough skill-based interview process, assisting in employee onboarding, and schedule building for multiple FOH departments.

Maitre D

Carbone
12.2019 - 08.2022
  • Seasoned experience in operating a small floor plan with high cover counts in one of the most exclusive restaurants in the world.
  • Be able to plan efficient table turns within short operation hours, and cater to last minute VIP guests on fully-committed evenings.
  • Building long lasting relationships with loyal clientele ranging from Las Vegas locals to valued Nior players.

Lead Hostess

Kumi Japanese By Akira Back
08.2018 - 10.2019
  • Pushing covers to increase revenue while minimizing wait times at the door.
  • Training the host team on proper verbiage, phone etiquette, SevenRooms, and guest de-escalation.
  • Delegating tasks to ensure the entirety of the host team was contributing equally.

Education

Bachelor of Arts - Criminal Justice

University of Nevada - Las Vegas
Las Vegas, NV
05.2022

Skills

Learning & Development:

Creating and developing standards of operation procedures for FOH employees Orchestrated trainings to refine steps of service to ensure guest satisfaction

Internal Systems:

Proficient in SevenRooms, OpenTable, Aloha, Tips by CLIQ, Asana, and Radar

Data Analysis:

Analyzing restaurant historical data to forecast workflow requirements, and move goal-post in order to exceed the year prior's revenue

Microsoft Systems:

Advanced in Word, Excel, and PowerPoint

Certification

Food Handlers Card

TAM Card


Timeline

Floor Manager

Toca Madera
10.2022 - Current

Maitre D

Carbone
12.2019 - 08.2022

Lead Hostess

Kumi Japanese By Akira Back
08.2018 - 10.2019

Bachelor of Arts - Criminal Justice

University of Nevada - Las Vegas

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Gabriella Benedict