Gabriella Benedict
New York,NY
Summary
I am an experienced hospitality professional driven by challenge and attracted to forward-thinking companies. My objective is to learn all aspects of my work environment in order to gain versatility amongst various skills. My highest values are integrity and accountability. I look forward to problem solving as it offers an opportunity to learn and create a positive outcome.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Torrisi
05.2024 - Current
- Hyper-focusing on the team’s performance to ensure that proper steps of service are being executed to withhold our Michelin rated level of hospitality.
- Assigning weekly beverage and culinary assessments to increase staff knowledge on menu items, with the goal of increasing PPA.
- Prioritizing communication with our executive Chef throughout service to minimize any culinary issues that could effect the guest experience.
- Supporting staff throughout service by leading by example and managing workload prioritization.
Hospitality/ Service Manager
Toca Madera
10.2022 - 05.2024
- Coaching our service team to refine the skill of suggestive selling to maximize profitability, while delivering gracious hospitality.
- Recruiting a high quality service team by conducting a skill-based interview process, assisting in employee onboarding, and schedule building for multiple FOH departments.
- Balancing the cash registers, inputting all staff’s tips in accordance to hours worked, documenting cash deposit quantities, and detecting any discrepancies.
- Flexing labor to stay below 14%, monitoring product expenditures, and maximizing check averages to achieve our monthly goal of 1.6 million in revenue.
Maitre D
Carbone
12.2019 - 08.2022
- Seasoned experience in operating a small floor plan with high cover counts in one of the most exclusive restaurants in the world.
- Be able to plan efficient table turns within short operation hours, and cater to last minute VIP guests on fully-committed evenings.
- Building long lasting relationships with loyal clientele ranging from Las Vegas locals to valued Nior players.
Education
Bachelor of Arts - Criminal Justice
University of Nevada - Las Vegas
05.2022
Skills
Learning & Development:
Created standards of operation procedures for multiple FOH employees Orchestrated trainings to refine steps of service to ensure guest satisfaction Exercised ExpandShare to update employees on new menu items, vendor education classes, and upcoming banquet events
Internal Systems:
Proficient in SevenRooms, OpenTable, Aloha, Toast, Tips by CLIQ, Unifocus, Harri, and Radar Ctuit
Data Analysis:
Analyzing restaurant historical data to forecast workflow requirements, and move goal-post in order to exceed the year prior's revenue Assessing guest reviews, pinpointing the commonalities, and providing the feedback with our team on how we can improve the level of service that was delivered
Microsoft Systems:
Advanced in Word, Excel, and PowerPoint
Timeline
Restaurant Manager
Torrisi
05.2024 - Current
Hospitality/ Service Manager
Toca Madera
10.2022 - 05.2024
Maitre D
Carbone
12.2019 - 08.2022
Bachelor of Arts - Criminal Justice
University of Nevada - Las Vegas
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