GABRIELLA BERMUDEZ
Plano
Summary
Bilingual sales and financial services professional with a proven record in consultative sales, credit review, and client relationship management. Skilled in structuring loans and leases, closing sales, and delivering exceptional service that drives repeat business and referrals. Adaptable and results-driven, with experience in high-volume calls and personalized financial consultations.
Overview
6
6
years of professional experience
Work History
Leasing Agent
Autoflex Leasing
Richardson
12.2019 - 01.2024
- Conducted in-depth client interviews to understand purchasing history, driving patterns, motivations, and financial goals.
- Pulled and reviewed credit over the phone, asking strategic questions to ensure accurate communication with financing institutions.
- Structured leases and purchases for new and pre-owned vehicles, presenting tailored options to meet client needs.
- Coordinated convenient vehicle presentations, including test drives at the office or at the client’s home or workplace.
- Closed sales by guiding clients through payments, extended product offerings, and contract explanations.
- Delivered vehicles to clients, enhancing their experience with personalized touches and ensuring satisfaction.
- Maintained accurate paperwork and submitted all documents to financing efficiently.
- Built strong client relationships, leading to repeat business, family referrals, and high client retention.
- Demonstrated excellent consultative selling, patience, and trust-building skills, resulting in multiple multi-family clients.
Sales Consultant
Toyota Of Dallas
Dallas
05.2019 - 12.2019
- Made 100+ outbound calls daily to prospective clients, setting appointments and generating showroom traffic.
- Built rapport with potential buyers, uncovering needs and recommending vehicles and options that matched their lifestyle and budget.
- Learned in-depth product knowledge of vehicle features to clearly explain benefits and answer client questions.
- Coordinated trade-in appraisals with management, ensuring smooth evaluation and accurate vehicle pricing.
- Conducted vehicle presentations and test drives, effectively highlighting features and benefits.
- Closed sales by structuring payments and assisting clients through contract completion.
- Delivered vehicles to clients, providing full orientation and ensuring a positive customer experience.
- Maintained accurate records in CRM systems, tracking leads, follow-ups, and sales activity.
- Consistently achieved high client satisfaction, repeat business, and referrals.
- Developed strong consultative selling skills, combining product knowledge with personalized solutions.
BDC Representative
Autos of Dallas
Plano
01.2018 - 05.2019
- Answered incoming calls from clients and responded promptly to questions about products, services, and appointments.
- Scheduled and coordinated appointments to ensure clients met with sales representatives efficiently.
- Built rapport with potential customers, establishing trust and delivering excellent customer service over the phone.
- Maintained accurate client records and contact logs in CRM systems to ensure follow-up and continuity.
- Assisted in converting leads into sales opportunities by qualifying client needs and providing detailed product information.
- Supported the sales team by facilitating smooth communication between clients and sales representatives.
- Demonstrated strong phone etiquette, communication skills, and problem-solving abilities in a high-volume call environment.
- Contributed to team goals for appointment setting and lead conversion, helping drive sales results.
Education
Lewisville High School
Lewisville, TX05.2009
Skills
Sales & Business Development Skills
- Consultative Sales & Needs Analysis
- Lead Generation & Appointment Setting
- Cold Calling & Prospecting (100 calls/day)
- Closing Sales & Negotiation
- Cross-Selling & Upselling Products
- Customer Retention & Referral Growth
Financial & Technical Skills
- Credit Review & Analysis
- Loan & Lease Structuring
- Payment Plan Presentation
- Contract Review & Documentation Accuracy
- Compliance & Confidentiality
- CRM & Lead Management Systems
Customer Service & Relationship Management
- Rapport & Trust Building
- High-Volume Client Communication (phone & in-person)
- Personalized Client Experience & Vehicle Delivery
- Conflict Resolution & Problem-Solving
- Long-Term Client Relationship Management
- Multi-Family & Repeat Business Development
Professional Strengths
- Strong Communication & Presentation Skills
- Product Knowledge & Feature Demonstration
- Time Management & Organization
- Flexibility & Adaptability (BDC / Float-type roles)
- Team Collaboration with Sales, Management & Finance
- High Energy, Patience, and Professionalism
Timeline
Leasing Agent
Autoflex Leasing
12.2019 - 01.2024
Sales Consultant
Toyota Of Dallas
05.2019 - 12.2019
BDC Representative
Autos of Dallas
01.2018 - 05.2019
Lewisville High School