Gabriella Berry
Sand Springs,OK
Summary
Dynamic Shift Leader at McDonald's with a proven track record in team leadership and conflict resolution. Expert in cash handling and customer service, consistently enhancing satisfaction and boosting sales through effective upselling. Skilled in training and developing staff, while maintaining high standards of safety and efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Shift Leader
McDonald's
Pryor, OK
09.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Balanced cash drawers
- Made and validated deposits of daily sales
- Balanced safe daily
Warehouse Associate
GXO Logistics
Pryor, OK
06.2024 - 02.2025
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Education
Diploma -
Pryor High School
Pryor, OK05.2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Goal setting and tracking
- POS system operation
- Inventory counts
- Complaint resolution
- Sales and upselling
- Role modeling
- Daily workflows
- Staff development
- Client service
- Sales expertise
- Interpersonal relations
- Diplomatic and fair
- Drawer assignments
- Strategic thinking
- Verbal and written communication
Timeline
Warehouse Associate
GXO Logistics
06.2024 - 02.2025
Shift Leader
McDonald's
09.2021 - Current
Diploma -
Pryor High School