Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Server
Carolina Ale House- LM Hospitality
05.2022 - 06.2023
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bussed and reset tables to keep dining room and work areas clean.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Answered customers' questions, recommended items, and recorded order information.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Increased sales significantly by upselling higher-end products to customers.
Checked guests' identification before serving alcoholic beverages.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
I served alcohol! Used to working fast pace and sports bar scene
Kennel Worker
Dog Tired Day Care
01.2021 - 03.2022
Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
Maintained sanitary conditions for animals by cleaning living spaces and cages according to SC health code guidelines.
Coordinated with vets on healthcare needs of each animal such as dogs and cats and strictly followed instructions.
Cared for physical and psychological needs of animals with regular walks and playtime.
Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Kept animals clean and free of contaminants to promote optimal health.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Led basic obedience training with dogs to promote positive, healthy behaviors.
I’ve handled dogs of all sizes and breeds I have experience with grooming and bathing
Server
Cracker Barrel Old Country Store
05.2017 - 06.2020
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bussed and reset tables to keep dining room and work areas clean.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Dog Trainer
Petsmart
03.2018 - 01.2019
Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
Consulted with owners to discuss behavioral concerns and determine final goals.
Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
Observed dogs in various settings to determine behavioral concerns and problems.
Evaluated animals to determine temperaments, abilities and aptitude for training.
Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
Maintained clean training arena for group classes.
Worked individually with dogs on track for higher-level certifications in obedience and show performance.
Educated owners about benefits of specialized therapy training.
Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
Coordinated with outside agencies for funding for special needs clients and service training.
Observed animals closely to understand individual needs and behaviors.
Utilized positive reinforcement techniques to successfully train animals.
Kept animals stimulated with variety of enrichment activities.
Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
Instructed and supervised volunteers and staff on proper animal handling procedures.
Cued or signaled animals during performances.
Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.