Gabriella Boyles
Atlanta,GA
Summary
Driven by a results-focused approach, I enhanced patient satisfaction at Piedmont Hospital through exceptional customer service and meticulous HIPAA compliance. My tenure at Florida Cancer Specialists and Best Buy further honed my skills in administrative support and process optimization. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Piedmont Hospital And Medical Center
06.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
- Balanced deposits and credit card payments each day.
- Trained new staff on hospital processes and procedures.
- Resolved patient billing issues in line with established guidelines.
Scheduling Coordinator
Florida Cancer Specialists
08.2021 - 06.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Improved office operations by automating client correspondence, record tracking and data communications.
Analyst
Best Buy
02.2018 - 08.2021
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Optimized core processes to improve business performance and operational agility.
Education
High School Diploma -
American Senior High School
Hialeah, FL06.2009
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Punctual and Hardworking
- Caring and Empathetic
Timeline
Patient Service Representative
Piedmont Hospital And Medical Center
06.2023 - Current
Scheduling Coordinator
Florida Cancer Specialists
08.2021 - 06.2023
Analyst
Best Buy
02.2018 - 08.2021
High School Diploma -
American Senior High School
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