Gabriella Bryant
Stroudsburg,PA
Summary
Motivated and customer-focused hospitality professional with hands-on experience in guest service and safety roles. Currently working as a server at Great Wolf Lodge, demonstrating strong communication, teamwork, and problem-solving skills in a fast-paced environment. Former lifeguard at Kalahari Resorts with a proven ability to handle conflict calmly and ensure guest satisfaction. Passionate about creating positive guest experiences and eager to continue growing within the hospitality industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Membership/ Event Planning Intern
Pocono Mountains Visitors Bureau
01.2026 - Current
- Assisted in planning and promoting tourism initiatives, enhancing visitor engagement strategies.
- Managed vendor relationships, negotiating contracts to optimize service delivery and costs.
- Supported team in executing community events, fostering collaboration with local businesses and organizations.
- Provided excellent customer service to event attendees, addressing concerns promptly and professionally.
Server
Great Wolf Lodge
07.2023 - Current
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experiences.
- Managed food and beverage orders efficiently, maintaining accuracy and timely delivery.
- Collaborated with kitchen staff to streamline order preparation and minimize wait times.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies to ensure optimal stock levels for operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lifeguard
Kalahari Resorts Poconos
06.2021 - 07.2022
- Monitored pool areas to ensure guest safety and adherence to regulations.
- Conducted regular water quality tests to maintain optimal standards.
- Educated guests on water safety procedures and guidelines for safe swimming practices.
- Participated in ongoing training programs to stay current with lifesaving techniques and certifications.
Education
Bachelor of Science - Hospitality And Tourism Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2027
Skills
- Customer service
- POS operation
- Guest engagement
- Strong work ethic
- Allergy awareness
- Time management
- Communication
- Guest list management
- Registration handling
- Volunteer management
- Social media promotion
- Teamwork and collaboration
Certification
- Servsafe certified
- Ramp certified
Languages
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Membership/ Event Planning Intern
Pocono Mountains Visitors Bureau
01.2026 - Current
Server
Great Wolf Lodge
07.2023 - Current
Lifeguard
Kalahari Resorts Poconos
06.2021 - 07.2022
Bachelor of Science - Hospitality And Tourism Management
East Stroudsburg University of Pennsylvania