Gabriella Bustos

• Developed strong relationships with international business units and operations team leads to support seamless program execution.
• Drove continuous improvement initiatives to enhance customer experience, optimize workflows, and improve cross-functional collaboration.
• Contributed to special projects that improved data accuracy, system functionality, and organizational knowledge.
• Assisted in developing new programs and itineraries, producing detailed proposals that met both client expectations and business needs.
• Reviewed and audited tour requests and built itineraries to ensure logistical feasibility, flow, and accuracy.
• Acted as the primary liaison between sales, account management, and operations to ensure optimal program development, appropriate pricing, and efficient processes for delivering high-quality, high-margin custom programs.
• Managed global teams in Mexico, ensuring consistent execution of domestic and international performing tours aligned with company standards.
• Oversaw recruitment, onboarding, scheduling, and performance evaluation; developed training plans in collaboration with operations and subject matter experts.
• Mentored and trained team members to improve skills and support professional growth, while ensuring adequate shift coverage and team readiness.
• Led the end-to-end coordination of travel programs, aligning internal departments and global operations to meet service and deadline expectations.
• Supported sales and account management by leveraging destination expertise to customize itineraries, address special requests, and provide pricing solutions that maximized profitability and maintained exceptional tour quality.
• Built and maintained strong vendor relationships, managing contracting, purchasing, performance booking, and invoice reconciliation to ensure timely, cost-effective service delivery.
• Managed department budget planning and cost controls, reconciling trip expenditures and incoming payments to ensure alignment with financial forecasts.
• Developed and implemented standard operating procedures to streamline workflows and improve team efficiency.
• Participated in strategic meetings, trade shows, and vendor training to stay current on industry trends and ensure operational excellence.
• Initiated and established a lasting strategic partnership with Disney World and Disneyland, a relationship still maintained by WorldStrides.
• Maintained internal systems and databases, tracking trip logistics, passenger details, financials, contracts, and client communication.
• Provided trip materials and served as a 24/7 on-call resource for Course Leaders to resolve emergent travel issues.

• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
• Maintained updated records of all financial transactions to support traceability.
• Developed and maintained database of financial records for clients.
• Responded to customer requests for products, services, and company information.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained inventory of office supplies and placed orders.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Established administrative work procedures to track staff's daily tasks.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Performed research to collect and record industry data.
• Managed filing system, entered data and completed other clerical tasks.

• Responded proactively and positively to rapid change.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Enhanced productivity levels by anticipating needs and delivering outstanding support to Account Managers.
• Work with clients on rooming lists and any other logistics of their trips.
• Adjusting itinerary as needed.
• Supporting the Account Manager with any promotional items needed to run trips.
• Organizing documents, record communication with clients and provide easy access to files and documents.
• Setting proper expectations between the client and the needs of the business.

• Daily and Nightly Paperwork, weekly reports
• Scheduling
• Order and inventory supplies
• Met or exceeded sales objectives on consistent basis to drive company growth.
• Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
• Managed efficient cash register operations.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Contributed to team objectives in fast-paced environment.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Engaged with children on age-appropriate level.
• Played games, worked on puzzles, and read books to young children.
• Built positive and nurturing environments to support child social and emotional growth.
• Monitored children's activities to verify safety and wellbeing.
• Responded to inquiries from parents and guardians.
• Worked closely with fellow staff members in developing and implementing educational and recreational activities.
• Read stories, sang songs and facilitated creative play.

• Answer phones and redirect calls to their desired department
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.

• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Take orders and payments from customers.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Inform customers of daily specials.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Clean tables or counters after patrons have finished dining.

Customer Service:

• Generated repeat business through exceptional customer service.

Day to Day Operations:

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

• Greeted customers entering restaurant and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized product as needed.
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all co workers.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Learned duties for various positions and provided backup at key times.
• Worked flexible hours across night, weekend, and holiday shifts.

• Compute, record, and proofread exam scores.
• Input sorted data into spreadsheets and databases.
• Count, weight, measure, or organize other materials.

Customer Service:

• Help customers try on merchandise and help locate products at other sites.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Greet customers and ascertain what each customer wants or needs.

Manage efficient cash register operations:

• Open and close cash registers, counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Compute sales prices, total purchases and receive and process cash or credit payment.

Merchandise:

• Clean shelves, counters, and tables.
• Ticket, arrange and display merchandise to promote sales.
• Inventory stock and requisition new stock.