Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Cabrera

Pembroke Pines,FL

Summary

Organized, goal oriented, self motivated and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals while optimizing customer relationships.

Overview

7
7
years of professional experience

Work History

Licensed Esthetician

MeSpa
06.2023 - 03.2024
  • Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
  • Discussed procedures and treatment options with clients.
  • Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
  • Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
  • Fostered friendly, warm, and exceptional customer experience.
  • Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
  • Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
  • Ensured client safety by conducting patch tests before administering new treatments or products.
  • Enhanced spa revenue by upselling products and services during client consultations.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Created repeat business by developing long-term relationships with regular customers.
  • Suggested appropriate therapy based on current health of client.

Appointment Specialist I & II

Cleveland Clinic
06.2022 - 06.2023
  • Demonstrated excellent problem-solving skills when faced with challenging situations involving scheduling conflicts or miscommunications.
  • Enhanced customer satisfaction by efficiently scheduling appointments and managing cancellations or rescheduling requests.
  • Optimized appointment availability by actively monitoring schedules for cancellations or last-minute openings.
  • Actively participated in team meetings, contributing valuable input towards improving operational processes.
  • Achieved high levels of accuracy in data entry tasks related to appointment bookings, ensuring a seamless experience for both clients and staff.
  • Assisted in training new employees on company policies, software tools, and appointment scheduling best practices.
  • Maintained accurate client records to ensure seamless communication between departments and staff members.
  • Managed high-volume phone calls, emails, and online inquiries with professionalism and accuracy.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Lead Licensed Esthetician

Pronoia Skincare 11:11
08.2021 - 10.2022
  • Sterilize equipment for patient treatments.
  • Assess condition of clients' skin in order to make recommendations to improve skin quality.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Fostered friendly, warm and exceptional customer experience.
  • Notified supervisor of supply needs to maintain stock of necessary items.
  • Assist owner with daily spa operations.
  • Resolve customer complaints and facilitated conflict resolutions.
  • Stock treatment rooms with proper supplies.
  • Designed post-treatment at-home care products.
  • Maintain product supply on site to allow guest to receive exceptional and complete customer service
  • Administered over 15 customized, treatment specific services to existing and new guests on a regular basis.
  • Educated guests on treatment options.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Mentor sales team in applying effective sales techniques and delivering top-notch customer service.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Complete store opening and closing procedures by counting drawers and managing security.
  • Provided high quality and informative content for social media platform

Esthetician

Hand And Stone Massage And Facial Spa
03.2019 - 07.2020
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Sterilized equipment for patient treatments.
  • Educated patients on treatment options.
  • Stocked treatment rooms with proper supplies.
  • Developed individualized, therapeutic skin care programs.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Fostered friendly, warm and exceptional customer experience.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Fostered friendly, warm, and exceptional customer experience.

Makeup Artist/Makeup Consultant

Sephora
07.2017 - 12.2018
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
  • Continuously pursued professional development opportunities by attending industry conferences and workshops, staying current on new trends and techniques.
  • Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
  • Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
  • Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
  • Maintained regular client list and successfully handled walk-in customers.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Performed makeup applications for various events, resulting in satisfied clients and repeat business.

Education

Licensed Facial Specialist - Facial Specialist

Sheridan Technical College
Hollywood, FL
10.2018

Skills

  • Outstanding Client Care
  • Client Satisfaction
  • Strong Communication Skills
  • Accuracy and Precision
  • Meeting deadlines
  • Client Relationship Building
  • Data entry proficiency
  • Efficient Coordination
  • Attention to Detail
  • Strong Work Ethic
  • Telephone Etiquette
  • Critical Thinking

Timeline

Licensed Esthetician

MeSpa
06.2023 - 03.2024

Appointment Specialist I & II

Cleveland Clinic
06.2022 - 06.2023

Lead Licensed Esthetician

Pronoia Skincare 11:11
08.2021 - 10.2022

Esthetician

Hand And Stone Massage And Facial Spa
03.2019 - 07.2020

Makeup Artist/Makeup Consultant

Sephora
07.2017 - 12.2018

Licensed Facial Specialist - Facial Specialist

Sheridan Technical College

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Gabriella Cabrera