Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Gabriella Calzada-Delgado

Gabriella Calzada-Delgado

Round Lake,IL

Summary

Skilled Medical Office professional offering 10 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs with a proven track record developing individualized care plans, managing patient records, and coordinating with healthcare teams to ensure optimal outcomes. Known for effective communication, adaptability, and results-driven approach. Proven ability to foster collaboration and meet evolving needs in dynamic healthcare environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Scheduling/Dental Treatment Coordinator

Kids Dentist
02.2019 - Current
  • Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
  • Oversee the preparation and distribution of billing statements and assist with the completion of required intake and medical documentation.
  • Created customized treatment plans for patients based on individual needs.
  • Oversaw patient scheduling and coordinated treatment plans to enhance patient experience and streamline operations.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Conduct insurance verification, update insurance details, and manage financial transactions, including the collection of payments and copayments.
  • Utilizing proficiency in SOFTDENT dental practice management software.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Updated patient and insurance data and input changes into company computer system.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Determined estimated self-pay portion by calculating charges, co-insurance and deductibles
  • Contacted patients to confirm demographic information and communicate financial responsibilities.
  • Entered data in EMR database to record payer, authorization requirements and coverage limitations.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answer incoming calls, take messages, and transfer calls to appropriate departments or personnel.
  • Maintain a neat reception area by organizing materials and tidying up furniture. Assist in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Greet customers warmly and made them feel welcome. Provided administrative support such as filing documents, photocopying and scanning materials.
  • Maintain accurate records of patient treatment plans, medical histories, and financial transactions.
  • Processed referrals to specialists when required by the dentist.
  • Scheduled posts on a daily basis across all social media channels. Created content for various platforms such as Facebook, Twitter, Instagram, Pinterest and YouTube.
  • Manage spreadsheets for daily production reports.

Medical Receptionist

Jasmine Wang Chao LTD D.O
04.2017 - 01.2019
  • Ensuring efficient patient processing by verifying insurance, scheduling appointments, and maintaining accurate patient demographics in EPIC EMR system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Greeted and checked in patients, updating patient information in computer system.
  • Monitored and documented patient height and weight to ensure accurate health assessments.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital sign
  • Collaborated with healthcare professionals to coordinate patient care and optimize blood draw workflows.
  • and documenting chief complaints.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Checked patients in and out for appointments and collected co-payments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Handled insurance verification and processed claims to streamline billing procedures.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Externship/ Hire

Advanced Physical Medicine
09.2016 - 04.2017
  • Managed patient intake by organizing and preparing charts, facilitating a streamlined admission process, and scheduling diagnostic imaging appointments.
  • Managed patient care by developing individualized treatment plans tailored to each patient's needs.
  • Maintained examination room hygiene and preparedness, and ensured therapy equipment functionality, contributing to a safe and efficient treatment environment.
  • Greeted patients, confirmed appointments and collected patient information.
  • Verified insurance coverage and copayments for treatments. Answered incoming phone calls in a professional manner and provided accurate information about services offered by the clinic.
  • Coordinated communication between employers, insurance carriers, attorneys and medical providers regarding the status of all open workers' compensation cases.

Sales Associate

Wal-Mart Supercenter
04.2014 - 09.2016
  • Delivered exceptional customer service by actively engaging with clients to assess their needs and offer assistance, ensuring a positive shopping experience.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.

Education

Certification - NHA Medical Assistant Certification

First Institute Training & Management, Inc
Libertyville, IL
12.2016

Diploma -

Genoa Kingston High School
Genoa
05-2013

Skills

  • Bilingual (Spanish)
  • Typing Speed: 50 WPM
  • Microsoft Office Suite
  • Proficient in Microsoft Excel, Word, Outlook
  • Records Management Skills (Filing)
  • Scheduling Appointments
  • Anatomy/Physiology
  • ICD10-CM & CPT Coding
  • HIPAA Regulations
  • Medical Records
  • Medical Law & Ethics
  • Medical Insurance
  • Medical Terminology
  • Multi Line Phone System
  • Customer Service
  • EMR/EHR
  • Dental Terminology
  • Good Telephone Etiquette
  • Attention To Detail
  • Computer Skills
  • Reliability
  • Confidentiality
  • Payment Processing
  • Insurance Verification
  • HIPAA Compliance
  • Patient Services
  • Treatment Planning
  • Financial arrangements

Certification

  • AHA CPR/AED First Aid Certify
  • NHA Medical Office Assistant Certification

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Scheduling/Dental Treatment Coordinator

Kids Dentist
02.2019 - Current

Medical Receptionist

Jasmine Wang Chao LTD D.O
04.2017 - 01.2019

Externship/ Hire

Advanced Physical Medicine
09.2016 - 04.2017

Sales Associate

Wal-Mart Supercenter
04.2014 - 09.2016

Certification - NHA Medical Assistant Certification

First Institute Training & Management, Inc

Diploma -

Genoa Kingston High School

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