Gabriella Cammock
Silverdale
Summary
Skilled Nuclear Machinist Mate and Assistant Customer Service Manager, notably enhanced operational efficiency and customer satisfaction at the US Navy and Food Lion. Expert in reactor operations and radiation safety, coupled with exceptional teamwork and time management skills. Achieved significant reductions in downtime and consistently exceeded service excellence standards, demonstrating a profound ability to manage both technical challenges and customer relations.
Overview
8
8
years of professional experience
Work History
Nuclear Machinist Mate
US Navy
10.2019 - Current
- Reduced downtime during outages, coordinating efficient repair schedules for key components in the reactor coolant system.
- Assisted engineers in analyzing performance data to identify trends indicative of potential component failures or inefficiencies in reactor systems.
- Maximized operational readiness by promptly responding to emergent work requests and addressing critical concerns.
- Safeguarded personnel by enforcing strict adherence to radiation protection guidelines during operations.
- Maintained peak performance of nuclear machinery with consistent preventive maintenance and repairs.
- Ensured regulatory compliance by maintaining accurate records of routine checks, tests, and corrective actions taken.
- Facilitated knowledge transfer among team members by providing expert guidance on technical matters related to nuclear propulsion systems.
- Improved system reliability through comprehensive testing and troubleshooting of nuclear components.
- Read and interpreted technical documentation.
- Inspected, repaired and replaced system components.
- Observed worker activities and assessed use of precautions, equipment and contamination control strategies.
- Maintained open and effective communication systems by dispatching orders and instructions to personnel through radiotelephone and intercommunication systems.
- Managed and supervised emergent maintenance operations, ensuring all tasks were completed within strict deadlines.
Assistant Customer Service Manager
Food Lion
10.2016 - 10.2019
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Robert E Lee High School
Staunton06-2015
Skills
- Pump maintenance
- Valve repair
- System troubleshooting
- Fluid mechanics
- Nuclear physics
- Reactor operations
- Radiation safety
- Heat transfer
- Safety practices
- Maintaining equipment
- Teamwork
- Time management
Timeline
Nuclear Machinist Mate
US Navy
10.2019 - Current
Assistant Customer Service Manager
Food Lion
10.2016 - 10.2019
High School Diploma -
Robert E Lee High School
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