Gabriella Capo
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Executive
Orthomolecular Solutions
Austin
04.2023 - 06.2025
- Managed scheduling and appointment coordination for client consultations.
- Facilitated communication between clients and healthcare professionals effectively.
- Organized and maintained comprehensive client records in secure databases.
- Assisted in developing marketing materials to promote orthomolecular therapies.
- Coordinated inventory management for office supplies and medical products.
- Implemented process improvements to streamline administrative workflows efficiently.
- Provided excellent customer service to internal and external customers.
- Monitored inventory levels of office supplies and placed orders when needed.
- Managed multiple projects simultaneously while meeting deadlines.
UPS Store and Print Manager
UPS
Multiple Cities
09.2020 - 04.2025
- Managed print production schedules to ensure timely delivery of materials.
- Oversaw equipment maintenance and troubleshooting to minimize downtime.
- Coordinated with vendors for sourcing materials and supplies efficiently.
- Supervised daily store operations and ensured compliance with company standards.
- Trained and mentored staff to enhance customer service and product knowledge.
- Managed inventory levels, conducting regular stock audits and replenishment.
- Coordinated promotional events to drive customer engagement and sales initiatives.
Cashier
Austin Gift Company
Austin
01.2019 - 08.2020
- Processed customer transactions accurately and efficiently at a busy retail location.
- Handled cash, credit, and gift card payments with precision and care.
- Provided exceptional customer service by assisting shoppers with inquiries and purchases.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Assisted in implementing promotional displays to attract customer attention in-store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Manager/Cashier
Olivia’s Lily Pad
Greensboro
09.2016 - 06.2018
- Implemented customer service protocols to enhance guest experiences at the establishment.
- Managed staff schedules and coordinated training for new employees.
- Supervised daily operations to ensure efficient workflow and quality standards.
- Monitored staff performance and addressed issues.
- Developed inventory management strategies to maintain stock levels and reduce waste.
- Collaborated with suppliers to negotiate contracts and manage purchasing effectively.
- Monitored compliance with health and safety regulations in the work environment.
Education
Northwest Guilford High
Greensboro, NCSkills
- Project coordination
- Schedule management
- Client communication
- Client relationship management
- Records management
- Document management
- Compliance monitoring
- Process optimization
- Inventory management
- Staff training
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Conflict resolution
- Marketing collateral
Languages
Spanish
Limited
Certification
- Notary Public
Accomplishments
- Employee of the Month
- Customer Service Excellence Award
- Top Sales Performer
- Leadership Recognition Award
- Team Player Award
- Safety Excellence Award
- Youth Mentor Recognition
Timeline
Administrative Executive
Orthomolecular Solutions
04.2023 - 06.2025
UPS Store and Print Manager
UPS
09.2020 - 04.2025
Cashier
Austin Gift Company
01.2019 - 08.2020
Manager/Cashier
Olivia’s Lily Pad
09.2016 - 06.2018
Northwest Guilford High