Gabriella Cervantes
Houston
Summary
Dedicated Medical Assistant with extensive experience, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance patient care through meticulous medical records management and exceptional customer service. A reliable team player committed to maintaining a safe clinical environment and ensuring patient comfort during examinations.
Overview
2024
2024
years of professional experience
Work History
Medical Assistant
Chiropractor Office
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Receptionist
Houston Family Therapy
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Medical Assistant
Emergency Department
02.2022 - 03.2023
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Bachelor of Science - Medical Technology
The College of Health Care Professions
TX06.2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Data entry
- Reliable team player
- Insurance verification
- Appointment setting
- Medical records management
- Trustworthy companion
Timeline
Medical Assistant
Emergency Department
02.2022 - 03.2023
Medical Assistant
Chiropractor Office
Medical Receptionist
Houston Family Therapy
Bachelor of Science - Medical Technology
The College of Health Care Professions
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