Gabriella Coleman
Boonsboro,MD
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
3
3
years of professional experience
Work History
Assistant
Belleza Salon and Day Spa
05.2023 - 08.2023
- Customer service, cleaning/tidying, assisting stylists and clients
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
Customer service
Brew 30, Barista
05.2022 - 01.2023
- Merchandising, creating craft drinks, food safety
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained accurate records of customer transactions for reporting purposes.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
Customer service
Barista
11.2020 - 01.2022
- Merchandising, creating craft drinks, food safety
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
Education
Criminology and Criminal Justice
University of Maryland at College Park
College Park, MD05.2025
Skills
- Anticipates Needs
- Marketing Assistance
- Employee Support
- Workload Management
- Basic Mathematics
- Cash Register Operations
- Documentation and Filing
- Inventory Accuracy
- Team Collaboration
- Calendar Management
- Shift Coverage
- Time Management
Timeline
Assistant
Belleza Salon and Day Spa
05.2023 - 08.2023
Customer service
Brew 30, Barista
05.2022 - 01.2023
Customer service
Barista
11.2020 - 01.2022
Criminology and Criminal Justice
University of Maryland at College Park
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