Gabriella Costa

I own and host airbnbs across USA and internationally, in which I oversee, and manage cleaning duties, turnover of each of the occupants, and overlook the day to day experiences of each individual property.

• For a team of over 30 people.
• Managed bar and wait staff and directed hiring program.
• Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
• Selected wine, beer and alcohol products based on customer feedback and local product availability.
• Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content.
• Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
• Resolved customer complaints involving food or beverage quality and service.
• Coordinated employee schedules, payroll, and new hire training.
• Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Maintained highest standards for beverage quality and service.

• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Resolved customer complaints involving food or beverage quality and service.
• Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
• Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
• Built stronger wine list aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.

• What was expected:
• Proven record as either a server, bartender, or hospitality manager/supervisor
• You’re a sincerely warm person who cares for their staff and the guest’s experience
• Knows how to create a positive energetic vibe in a dining room & bar
• Ability to learn, build your knowledge base, skills and grow within the company
• Flexible availability
• What we did:
• Develop strong bonds with our guests and the community at large
• Scheduling
• Product purchasing and inventory
• Develop and lead the staff; hire and train
• Facilitate company’s presence in Social Media
• Facility and equipment management

• Trained workers in food preparation, and service, sanitation, and safety procedures
• Supervised and participated in kitchen and dining area cleaning activities
• Resolved customer complaints regarding food service
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
• Controlled inventories of food, equipment, and liquor, and report shortages to designated personnel
• Analyzed operational problems, such as theft and wastage, and establish procedures to alleviate these problems

• Opened and closed the store
• Managed the team hands-on
• Merchandised and directed inventory
• Boosted up sales by 30%
• Reached out to other brands and did collaborative events
• Turned around staff turnover

• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.