Gabriella De La Hoz
Bilingual Bank Teller & Administrative Support Professional
Jacksonville
Summary
Bilingual, detail-oriented professional with over three years of experience in customer service, operations, and financial support. Skilled in cash handling, deposits, reconciliations, and maintaining strong client relationships in fast-paced environments. Proven ability to manage daily transactions with accuracy, integrity, and confidentiality while supporting branch operations and ensuring strict compliance with financial procedures.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Executive Assistant
The Slab Depot DBA Slab USA
12.2021 - Current
- Managed 30+ daily client and vendor communications with professionalism and efficiency.
- Oversaw cash, check, Zelle, and ACH payments; reconciled daily deposits and maintained accurate financial records.
- Prepared and processed 10–15 invoices daily, improving payment timeliness by 30%.
- Coordinated logistics, inventory, and deliveries, ensuring seamless operations and high customer satisfaction.
- Collaborated with accounting and management teams to maintain compliance with company policies and financial procedures.
Receptionist / Legal Administrative Assistant
The Law Offices of Randy Reep
02.2021 - 11.2021
- Provided bilingual support to clients in English and Spanish, handling 10+ inquiries daily.
- Managed confidential client files and maintained meticulous legal documentation.
- Assisted attorneys with scheduling, client communication, and document preparation.
Executive Assistant
Patio Solution
09.2020 - 01.2021
- Managed vendor relations, financial reporting, and office inventory.
- Prepared and reviewed financial statements and internal reports.
- Trained and supervised new administrative staff to improve office efficiency.
Education
High School Diploma -
Colegio Internacional de María Inmaculada
Panamá, Panamá12.2019
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Google Workspace
- CRM Systems (Stone Profit)
- Administrative Support
- Office Management
- Customer Service
- Cash Handling & Reconciliation
- Data Entry
- Document Management
- Confidentiality & Compliance
- Scheduling & Calendar Management
Bilingual Communication (English & Spanish)
Certification
- Online Customer Service Course (Webinar)
Professional Attributes
- Integrity
- Reliability
- Confidentiality
- Customer-First Mindset
- Team Collaboration
- Resilience
Accomplishments
• Maintained 100% accuracy in daily cash handling, deposits, and transaction processing.
• Recognized for reliability and attention to detail in handling confidential financial information.
• Consistently met compliance and audit standards while supporting daily branch operations.
• Built strong client relationships, contributing to high customer satisfaction in a fast-paced environment.
• Trusted to support bilingual customers, ensuring clear communication and quality service.
Timeline
Executive Assistant
The Slab Depot DBA Slab USA
12.2021 - Current
Receptionist / Legal Administrative Assistant
The Law Offices of Randy Reep
02.2021 - 11.2021
Executive Assistant
Patio Solution
09.2020 - 01.2021
High School Diploma -
Colegio Internacional de María Inmaculada