Gabriella Delgado
San Angelo,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer relations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Bartender/ Bar Trainer
Twin Peaks Restaurants
Lubbock, TX
01.2020 - 02.2022
- Trained more than 15 employees on company mission, drink preparation, product promotion, garnish preparation and sanitation protocol.
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
- Identified workers with specific skill sets to increase internal hiring percentage.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Marketing Representative
Paint Doctor
Lubbock, TX
10.2020 - 02.2022
- Distributed advertising and marketing collateral to store locations.
- Achieved monthly sales goals on consistent basis.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
Waitress
Red Robin
Lubbock, TX
06.2018 - 09.2019
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
Customer Service Advisor
Mister Car Wash And Express Lube
Abilene & Lubbock, TX
06.2015 - 05.2018
- Assisted customers with account and service issues, as well as propose new product choices.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Explained charges, fees, terms of sales and service agreements to over 400 customers daily.
- Increased sales percentages with new promotional approaches and follow-up strategies to strengthen connections.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
Education
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX12.2021
High School Diploma -
Central High School
San Angelo, TX05.2015
Skills
- Data Collection and Analysis
- Customer Service
- Customer Relations
- Consumer Buying Habits
- Client Retention
- Product Marketing
- Marketing Strategies
- Employee training
- Good communication skills
- Critical Thinking
Timeline
Marketing Representative
Paint Doctor
10.2020 - 02.2022
Bartender/ Bar Trainer
Twin Peaks Restaurants
01.2020 - 02.2022
Waitress
Red Robin
06.2018 - 09.2019
Customer Service Advisor
Mister Car Wash And Express Lube
06.2015 - 05.2018
Bachelor of Arts - Psychology
Texas Tech University
High School Diploma -
Central High School
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