Gabriella Desrosiers
Sterling Ridge Resort
Enosburg Falls,VT
3
Years of experience
Dedicated professional with strong skills in customer service, teamwork, and attention to detail. Proven ability to enhance guest satisfaction through effective communication and adherence to safety protocols.
Work History
Housekeeper
1 Year- Maintained cleanliness and organization of guest rooms and common areas.
- Utilized cleaning equipment and supplies effectively to ensure high standards.
- Assisted with laundry services, ensuring proper handling of linens and garments.
- Adhered to safety protocols while performing cleaning tasks and using chemicals.
- Responded promptly to guest requests for additional amenities or services.
- Collaborated with team members to streamline daily housekeeping operations.
- Developed familiarity with resort layout to enhance guest experience through efficient service.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Conducted regular inventory checks of cleaning supplies and reported shortages promptly.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Grill Cook
11 Months- Operated grill equipment efficiently, maintaining optimal cooking temperatures.
- Prepared and cooked menu items according to standardized recipes and safety guidelines.
- Monitored food quality, ensuring compliance with health and safety regulations.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in training new staff on proper cooking techniques and equipment usage.
- Maintained cleanliness of grilling area, adhering to sanitation protocols.
- Adapted quickly to changing menu items and special requests from customers.
- Implemented time management skills to enhance workflow efficiency during shifts.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
Customer Service Representative
5 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
- Assisted customers in locating products, providing recommendations to enhance satisfaction.
- Handled returns and exchanges while adhering to company policies for customer satisfaction.
- Collaborated with team members to optimize inventory management and product displays.
- Trained new hires on customer service protocols and operational procedures to ensure consistency.
- Monitored store environment for cleanliness and safety, addressing any issues promptly.
- Implemented feedback mechanisms to improve service delivery and enhance customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Undeclared
High School Diploma
Skills
Housekeeping
Room sanitation
Safety protocols
Inventory management
Facility maintenance
Teamwork
Effective communicator
Interests
Hiking
Swimming
Cooking
Gym Workouts
Reading
Photography
Timeline
Housekeeper
Sterling Ridge Resort
08.2025 - CurrentRead More
Grill Cook
McDonald's
08.2024 - 07.2025Read More
Customer Service Representative
Walgreens
08.2023 - 01.2024Read More
Vermont State University
No Degree from Undeclared
Read More
Enosburg Falls High School
High School Diploma
Read More