Gabriella DiLorenzo
Marine City,MI
Summary
Customer service professional with proven track record in leading counter operations and ensuring smooth customer interactions. Known for strong team collaboration and results-driven approach. Reliable and adaptable, excelling in dynamic environments with skills in customer service and problem-solving.
Overview
9
9
years of professional experience
Work History
Process Server
Premier Process Serving
09.2025 - Current
- Served legal documents efficiently, ensuring compliance with state regulations.
- Coordinated with clients to schedule and confirm service appointments.
- Maintained accurate records of service attempts and outcomes for tracking purposes.
- Implemented process improvements to enhance service delivery timelines.
- Managed multiple cases simultaneously while adhering to strict deadlines.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
- Increased client satisfaction by efficiently serving legal documents in a timely and professional manner.
- Reduced errors in paperwork by meticulously reviewing documents prior to service attempts.
Waitress
Bayside Dimitris
03.2017 - Current
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing orders and maintaining timely service.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Handled cash transactions and processed payments using point-of-sale system effectively.
- Assisted in training new staff on menu knowledge and customer interaction protocols.
- Resolved customer complaints promptly, ensuring swift solutions to enhance overall experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Biller
Sterling Heights Dodge
10.2019 - 08.2023
- Managed multi-line phone system, efficiently handling incoming calls and inquiries.
- Processed customer transactions accurately, contributing to efficient business operations.
- Assisted in inventory management by tracking office supplies and placing orders as needed.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
- Collaborated with finance team to streamline invoicing procedures and enhance operational efficiency.
- Conducted audits of billing transactions to identify errors and implement corrective actions.
- Managed high volume of paperwork, ensuring accuracy and timeliness in processing vehicle registrations and title transfers.
- Improved overall department efficiency with thorough invoice audits and accurate data entry.
Education
High School Diploma -
Anchor Bay High School
Casco, MISkills
- Strong ethics
- Flexibility
- Legal correspondence
- Assertiveness
- Strong multitasking
- Team collaboration
- Time management
- Organization skills
- Data entry
- Telephone skills
- Verbal and written communication
Timeline
Process Server
Premier Process Serving
09.2025 - Current
Biller
Sterling Heights Dodge
10.2019 - 08.2023
Waitress
Bayside Dimitris
03.2017 - Current
High School Diploma -
Anchor Bay High School