Summary
Overview
Work History
Education
Skills
Timeline
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Gabriella DiMartino

Carmel,NY

Summary

Dynamic leader with extensive experience at my local movie theater, excelling in operations, monetary and staff management and staff development. Skilled in strategic planning and leadership, ensuring everyone is satisfied with their role and weekly schedule. Great track record in employee training and retention.

Overview

4
4
years of professional experience

Work History

Assistant General Manager

Carmel Cinema
06.2023 - Current
  • Handled cash accurately and prepared deposits on a day to day basis.
  • Booked and coordinated birthday parties, trips, events- at times hosting up to 400 customers.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • In charge of all product and material ordering on a weekly basis, ensuring we were properly stocked.
  • Created thorough employee schedules weekly, staffing up to 25 employees at a time
  • Managed employee availability and time-off requests
  • Managed job applications and reached out to prospective hires
  • Conducted interviews and hired employees as off specific questions, expectations and availability
  • Sent payroll when needed
  • Motivated, trained, and reprimanded employees to help day to day theater operations run smoothly.
  • Collaborated with the General Manager on marketing initiatives to increase up sales and drive up and coming movie and promo awareness.

Shift Manager

Carmel Cinema
12.2022 - 06.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Handled cash accurately and prepared deposits on a day to day basis.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved theater function and cleanliness by effectively delegating tasks and providing clear instructions.
  • Troubleshot projectors when issues arose, all while handling a lobby full of customers
  • Decorated theater for big releases
  • Booked birthday parties


Box Office Employee

Carmel Cinema
04.2021 - 12.2022
  • Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
  • Maintained lobby, hallway, and auditorium cleanliness .
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Maintained a clean and safe theater environment, promoting positive guest interactions.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Worked with other staff members for smooth theater operations.
  • Maintained up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
  • Implemented crowd control measures during high-traffic periods, promoting safety within the theater lobby

Education

Bachelor of Arts - Adolescence Education Social Studies

SUNY College At New Paltz
New Paltz, NY
06-2026

Skills

  • Staff management
  • Operations management
  • Staff development
  • Team leadership expertise
  • Employee relations
  • Operations oversight
  • Human resources
  • Strategic planning skills
  • Vendor relationship management
  • Workflow coordination
  • Customer retention

Timeline

Assistant General Manager

Carmel Cinema
06.2023 - Current

Shift Manager

Carmel Cinema
12.2022 - 06.2023

Box Office Employee

Carmel Cinema
04.2021 - 12.2022

Bachelor of Arts - Adolescence Education Social Studies

SUNY College At New Paltz

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Gabriella DiMartino