Gabriella Dominguez
Summary
Enthusiastic Assistant Manager with in-depth experience. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Manager
RIDE Indoor Cycling
05.2022 - Current
- Manage and motivate the studio team to provide exceptional customer service
- Build rapport and lasting relationships with prospective and current members
- Handle rider concerns with a solutions focused attitude
- Educate clients on our in studio retail brands
- Help with studio operations dealing with ordering materials and maintenance
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Create employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Help with recruiting, interviewing, and set up hire/onboarding process.
Assistant General Manager
CycleBar
08.2020 - 05.2022
- Resolved problems promptly to elevate customer approval.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Contributed to event marketing, sales and brand promotion.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
- Participated in calling leads on a daily basis to get clients booked and to go over studio membership options.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging sales goals.
- Assisted in recruiting, hiring and training of team members
- Trained new employees on proper protocols and customer service standards.
LEAD Mentoring Coordinator
TRIO Student Support Services UNT
08.2019 - 05.2020
- Collaborated with supervisor to create a program geared to college freshmen and transfer students
- Developed and implemented weekly sessions about how to navigate through college successfully
- Overlooked a group of mentors
- Organized files and updated records to ensure accurate and valid information
- Empowered students through counseling and skill-building exercises.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Advocated for students to access available resources.
- Helped students develop organizational, time management and study skills.
Sales Associate/Front Desk
Neon Cycle + Strength
04.2019 - 01.2020
- Developed strong rapport with customers and created positive impression of business.
- Responsible for selling memberships, retail, and smoothies
- Assist the studio manager in daily studio tasks
- Promoted new classes and additional events
- Assisted with the studio smoothie bar
- Provided child care to children ages 2-6 years old
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Entertainment Executive Coordinator
University Program Council
08.2018 - 05.2019
- Brainstormed and implemented creative student-led event concepts and themes.
- Planned, promoted and facilitated special events and functions and oversaw post-event follow-up.
- Coordinated schedules and timelines for events.
- Partnered across departments to run smooth, professional events and activities.
- Skilled at working independently and collaboratively in a team environment.
- Monitored budget and expenditures, keeping department within budget.
- Led a committee of 25 students
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Office Assistant
University of North Texas TRIO
10.2017 - 05.2018
- Organized files and updated records to ensure accurate and valid information
- Assisted supervisors with assigned tasks
- Graded and scored student work
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Bachelor of Science - Kinesiology, Health Promotion
University of North Texas
Skills
- Creative Problem Solving
- Complaint Resolution
- Time Management
- Customer Service and Satisfaction
- Staff Management
- Hiring and Training
- Collaboration
Timeline
Assistant Manager
RIDE Indoor Cycling
05.2022 - Current
Assistant General Manager
CycleBar
08.2020 - 05.2022
LEAD Mentoring Coordinator
TRIO Student Support Services UNT
08.2019 - 05.2020
Sales Associate/Front Desk
Neon Cycle + Strength
04.2019 - 01.2020
Entertainment Executive Coordinator
University Program Council
08.2018 - 05.2019
Office Assistant
University of North Texas TRIO
10.2017 - 05.2018
Bachelor of Science - Kinesiology, Health Promotion
University of North Texas
Similar Profiles
Cassandra CorderoCassandra Cordero
Assistant Studio Manager at RIDE Indoor CyclingAssistant Studio Manager at RIDE Indoor Cycling
Grace GurleyGrace Gurley
Supervisor of Operations at Rev'd Indoor CyclingSupervisor of Operations at Rev'd Indoor Cycling
Rebekah Su-Ping KhooRebekah Su-Ping Khoo
Front Desk Manager at Journey Indoor Cycling StudioFront Desk Manager at Journey Indoor Cycling Studio