Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Gabriella Durgin

Fairfax,VA

Summary

Dynamic and results-driven professional with extensive experience at Starbucks Corporation, excelling in customer service and beverage crafting. Proven ability to enhance customer satisfaction through attention to detail and effective communication. Skilled in cash handling and POS systems, consistently delivering high-quality service in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Barista

Starbucks Corporation
Vienna, VA
05.2024 - 03.2025
  • Prepared and served various coffee beverages, including espresso, cappuccino, and cold brew.
  • Maintained high-quality standards for every drink to ensure customer satisfaction.
  • Delivered exceptional customer service by greeting patrons and addressing needs promptly.
  • Operated espresso machines and grinders to produce consistent coffee drinks.
  • Ensured compliance with health department sanitation regulations.
  • Processed customer payments accurately using cash registers.
  • Managed inventory levels to maintain adequate supplies of coffee and ingredients.
  • Trained new baristas on brewing techniques and customer service protocols.

PCA Personal Care Assistant

Comfort Keepers
Sterling, VA
08.2023 - 03.2024
  • Assisted clients with personal activities including bathing, hygiene, meal preparation, dressing, and mobility.
  • Facilitated safe movement for clients to prevent falls and ensure comfort.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Answered questions from family members regarding patient's condition or care plan.
  • Reported changes in clients' physical conditions or behaviors to supervisors promptly.
  • Resolved routine issues for clients while promoting healthy lifestyle habits and offering companionship.
  • Documented delivered services meticulously, adhering to company policies and procedures.

PCA Personal Care Assistant

Brightstarcare of Leesburg/Gainesville
Leesburg, VA
09.2022 - 08.2023
  • Assisted clients with personal activities, including bathing, dressing, and meal preparation.
  • Facilitated safe mobility for clients to enhance independence.
  • Reported changes in clients' physical conditions or behaviors to supervisors promptly.
  • Resolved routine client issues while promoting healthy lifestyle habits.
  • Documented delivered services in compliance with company policies and procedures.

Server

Glory Days Grill
Fairfax, VA
05.2022 - 08.2022
  • Delivered food and beverages to patrons, ensuring a positive dining experience.
  • Provided detailed information to assist patrons with food and beverage selections.
  • Maintained an inviting dining atmosphere with enthusiasm and attentiveness.
  • Adhered to sanitation, safety, and beverage control policies to protect patrons and establishment.
  • Suggested courses and explained chef's specialties, facilitating informed menu choices.
  • Recorded orders accurately while addressing special dietary needs and requests.
  • Picked up and served orders promptly from the bar and kitchen, ensuring completeness.
  • Acknowledged patron selection of restaurant, encouraging future visits.

Personal Care Assistant (PCA)

Amada Senior Care
Burke, VA
03.2022 - 05.2022
  • Assisted individuals with daily activities, including hygiene, meal preparation, and medication management.
  • Provided companionship to patients, promoting social engagement and communication.
  • Accompanied patients to medical appointments, ensuring timely attendance.
  • Facilitated mental stimulation activities to enhance cognitive function.
  • Prepared meals and supported clients during dining, maintaining cleanliness afterwards.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Prepared meals according to dietary requirements, and assisted with eating when needed.

Sales Associate

Goodwill of Greater Washington
Annandale, VA
12.2021 - 02.2022
  • Delivered professional and courteous service to customers in-store, over the phone, and outside.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Personal Care Aide (PCA)

Considerate Care Home Care Services
Springfield, VA
10.2021 - 12.2021
  • Facilitated meal preparation and assisted patients during feeding sessions.
  • Provided medication reminders to ensure adherence to prescribed schedules.
  • Performed light housekeeping duties, maintaining cleanliness in shared living spaces.
  • Aided patients with laundry tasks to promote personal hygiene and comfort.
  • Supported grocery shopping efforts, ensuring availability of essential items.
  • Assisted patients with toileting needs to uphold dignity and comfort.
  • Helped with grooming activities, including hair brushing, dental care, dressing, and bathing.
  • Delivered companionship to enhance emotional well-being and reduce feelings of isolation.

Barista

Starbucks
McLean, VA
04.2016 - 09.2021
  • Crafted espresso and coffee beverages, including lattes and mochas.
  • Executed customer orders at drive-through and front end efficiently.
  • Maintained cleanliness of equipment and work stations to meet sanitation standards.
  • Prepared food and pastries while adhering to health department regulations.
  • Processed customer payments accurately using cash registers.
  • Trained new baristas on food handling safety procedures and company policies.
  • Created specialty coffee drinks, ensuring quality and consistency in each order.

Cashier/Barista

Safeway
Fairfax, VA
07.2021 - 08.2021
  • Prepared custom beverages and food items alongside store merchandise.
  • Upsold seasonal promotional drinks to maximize sales opportunities.
  • Crafted a variety of beverages including iced tea, hot coffee, and frappuccinos.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Heated food items and assembled orders for customers promptly.
  • Maintained kiosk cleanliness according to health and safety regulations.

Call Center Customer Service Representative

Virginia Tire & Auto
Ashburn, VA
11.2019 - 02.2020
  • Utilized expertise in Virginia Tire & Auto sales procedures to enhance customer assistance.
  • Leveraged customer service knowledge to effectively sell services and tires via phone, email, and chat.
  • Communicated promptly and professionally with customers to ensure satisfaction.
  • Facilitated appointment scheduling, quote requests, and addressed inquiries efficiently.
  • Conducted follow-ups with customers regarding previous sales quotes or declined services.
  • Pursued company objectives by meeting individual tire and service sales goals.
  • Served as primary contact for customer needs, coordinating with Contact Center Manager when necessary.
  • Established strong relationships with customers to deliver an exceptional customer experience.

Patient Service Representative

Leesburg Sterling Family Practice
Lansdowne, VA
09.2018 - 05.2019
  • Greeted and checked patients in and out efficiently.
  • Verified insurance eligibility with accuracy.
  • Utilized ECW software for effective appointment scheduling.
  • Answered phone calls, managing messages from pharmacy and patients.
  • Processed faxes for office visit notes, EKGs, and lab results.
  • Scheduled follow-up appointments based on provider availability.
  • Regularly reviewed patient accounts to ensure accuracy.

Front Desk Receptionist

Boone Wellness
Vienna, VA
03.2016 - 06.2016
  • Coordinated chiropractors' schedules with patient appointments and verified insurance details.
  • Prepared procedure rooms in accordance with chiropractor instructions.
  • Maintained fully stocked procedure rooms, ensuring availability of all necessary supplies.
  • Implemented appropriate filing and record-keeping procedures for efficient data management.
  • Assisted in onboarding new employees, providing essential information on policies and procedures.
  • Managed patient accounts and financial information with professionalism.

Cashier, Bagger, and Front Runner

Whole Foods Market
Reston, VA
03.2015 - 02.2016
  • Informed customers about weekly deals, coupon books, and Whole Foods' app features.
  • Maintained cleanliness in café by preparing coffee and stocking utensils, napkins, and condiments.
  • Collected carts and baskets while assisting customers with their bags.
  • Restocked bags, disposed of trash, and sanitized all registers to ensure safety standards.
  • Delivered exceptional customer service while promoting loyalty programs to enhance sales potential.
  • Verified legal age of customers purchasing alcohol or tobacco products.
  • Balanced daily transactions using computerized point-of-sale system for accurate financial tracking.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Shift Leader and Sales Associate

Robeks Corporation
Sterling, VA
09.2012 - 03.2015
  • Maintained cleanliness and safety in cooking area according to health regulations.
  • Balanced cash drawers at opening and closing to ensure accurate financial reporting.
  • Provided product information to customers while operating cash register efficiently.
  • Prepared smoothies and vegetable juices, adhering to quality standards.
  • Restocked produce and food items based on established categories to optimize inventory.
  • Trained staff on job duties and safety protocols to enhance operational efficiency.

Server and Hostess

Delmarvas Southern Cafe and Taphouse
Sterling, VA
08.2013 - 06.2014
  • Delivered food orders promptly and courteously to ensure customer satisfaction.
  • Maintained clean and presentable dining areas for optimal customer experience.
  • Collaborated with coworkers and operated independently to enhance service quality.
  • Informed customers about new promotional items to drive engagement and sales.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.
  • Accurately recorded orders using cash register and point-of-sale system to minimize errors.

Education

None - Psychology

Northern Virginia Community College
Sterling, VA

Skills

  • Customer service and support
  • Food service and restaurant management
  • Cash handling and register operation
  • Point of sale (POS) systems
  • Barista and beverage crafting
  • Health compliance and safe food handling
  • Time management and problem solving
  • Attention to detail and menu memorization
  • Team collaboration and communication

Certification

  • Personal Care Aide, 10/01/21
  • Driver's License

References

References available upon request.

Timeline

Barista

Starbucks Corporation
05.2024 - 03.2025

PCA Personal Care Assistant

Comfort Keepers
08.2023 - 03.2024

PCA Personal Care Assistant

Brightstarcare of Leesburg/Gainesville
09.2022 - 08.2023

Server

Glory Days Grill
05.2022 - 08.2022

Personal Care Assistant (PCA)

Amada Senior Care
03.2022 - 05.2022

Sales Associate

Goodwill of Greater Washington
12.2021 - 02.2022

Personal Care Aide (PCA)

Considerate Care Home Care Services
10.2021 - 12.2021

Cashier/Barista

Safeway
07.2021 - 08.2021

Call Center Customer Service Representative

Virginia Tire & Auto
11.2019 - 02.2020

Patient Service Representative

Leesburg Sterling Family Practice
09.2018 - 05.2019

Barista

Starbucks
04.2016 - 09.2021

Front Desk Receptionist

Boone Wellness
03.2016 - 06.2016

Cashier, Bagger, and Front Runner

Whole Foods Market
03.2015 - 02.2016

Server and Hostess

Delmarvas Southern Cafe and Taphouse
08.2013 - 06.2014

Shift Leader and Sales Associate

Robeks Corporation
09.2012 - 03.2015

None - Psychology

Northern Virginia Community College

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