Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gabriella Edwards

Grant-Valkaria,FL

Summary

Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and customer service handling. Ready to use my customer service experience, communication, and organizational skills in any role.

Overview

4
4
years of professional experience

Work History

Shift Manager

Jeremiah's Italian Ice
11.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
  • Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.

Party Coordinator

CircusTrix
02.2021 - 10.2023
  • Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
  • Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
  • Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.
  • Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
  • Achieved positive client feedback by consistently delivering high-quality customer service before, during, and after each event.
  • Improved overall event success rates by implementing best practices in party coordination based on continuous learning from past experiences.
  • Maintained accurate records of all event details, including contracts, invoices, and client communications, to ensure smooth operations and facilitate future reference.
  • Developed strong relationships with vendors, securing competitive pricing and ensuring reliable service delivery.
  • Expanded clientele through targeted marketing efforts such as social media promotions and outreach at industry networking events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Trained and supervised event staff to complete tasks on time.
  • Utilized social media to promote events and increase attendance.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Education

High School Diploma - Business

Gabriella Edwards
Melbourne, FL
05.2025

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Workplace safety
  • Staff motivation
  • Opening and closing procedures
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work
  • Mentoring and coaching
  • Staff training and onboarding
  • Quality assurance
  • Inventory control
  • Staff development
  • Payment processing
  • Safety compliance
  • Inventory controls
  • Sales strategies
  • Operations management
  • Performance reviewing
  • Verbal and written communication
  • Team building
  • Compliance
  • Policy administration
  • Shift leadership
  • Customer service
  • Problem-solving
  • Critical thinking
  • Staff supervision
  • Team collaboration and leadership
  • Equipment operation
  • Business planning
  • Incidents management

Accomplishments

  • Resolved product issue through consumer testing.

Timeline

Shift Manager

Jeremiah's Italian Ice
11.2023 - Current

Party Coordinator

CircusTrix
02.2021 - 10.2023

High School Diploma - Business

Gabriella Edwards

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Gabriella Edwards