Gabriella Esquivel
San Angelo,TX
Summary
Reliable Direct Support Professional enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
San Angelo State Supported Living Center
06.2022 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Direct Support Professional
D&s Community Services
01.2021 - 06.2023
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Developed rapport to create safe and trusting environment for care.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Nurse Aide
San Angelo Nursing An Rehab
01.2022 - 03.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with patient transfer and ambulation.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Followed safe lifting techniques and individual resident lifting instructions.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Customer Service Representative
Sitel
03.2019 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
High School Diploma -
Lakeview High School
San Angelo, TX05.2018
Skills
- Collecting Medical Specimens
- Client Requirements
- Service Documentation
- Household Management
- Client Records Management
- Dietary Needs
- Infection Control Procedures
- Healthcare
- Personal Care Support
- Behavior Redirection
- Vitals Monitoring and Documentation
- Compassionate Client Care
- Developing Client Trust
- Residential Support
- Nursing Assistance
- Knowledge of State Regulations
- Healthy Eating
- Menu Preparation
- Laptop and Tablet Operation
- Developmental Disabilities
- Cook Healthy Meals
- Medical Distribution
- Attentive to People
- Client Support
- Accurate Documenting
- Clean Living Spaces
- Safety Behaviors
- Personalized Support
- Meal Planning and Preparation
- First Aid and Safety
- Monthly Inventory
- Charting and Documentation
- Monitor Vital Signs
- Adaptive Equipment
- Patient Care
- Routine Adjustment
- Patient Restraint
- Ability to Lift
- Assisting with Daily Living
- Nutrition
- Independent Living
- Deliver Exceptional Care
Timeline
Direct Support Professional
San Angelo State Supported Living Center
06.2022 - Current
Nurse Aide
San Angelo Nursing An Rehab
01.2022 - 03.2022
Direct Support Professional
D&s Community Services
01.2021 - 06.2023
Customer Service Representative
Sitel
03.2019 - 11.2019
High School Diploma -
Lakeview High School
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