Gabriella Farley
Georgetown,TN
Summary
Experienced professional with a strong background in operational excellence and team leadership. Demonstrated track record of driving growth and improving productivity through strategic planning and efficient resource management. Thrives in collaborative environments and adapts quickly to meet organizational goals. Known for exceptional problem-solving and decision-making skills, consistently delivering results that align with company objectives.
Overview
6
6
years of professional experience
Work History
General Manager
TitleMax
06.2022 - 10.2023
- Managed a diverse portfolio of loans, ensuring compliance with federal regulations and company policies.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
IHOP
05.2021 - 06.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Customer Service Representative
CVS Caremark
10.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
Front of House Trainer
Shane’s Rib Shack
09.2017 - 03.2020
- Reduced employee turnover by implementing effective training programs for new hires.
- Increased compliance with safety regulations through thorough staff training on proper procedures and protocols.
- Self-motivated, with a strong sense of personal responsibility.
Sales Clerk
Speedway
01.2019 - 12.2019
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
Education
Bachelor’s degree - Applied Leadership
University of Tennessee Chattanooga
Chattanooga, TN05.2024
Associate’s degree - Business Administration
South College
Knoxville, TN05.2022
High School - pre-college education
Cleveland High School
Cleveland, TN05.2018
Skills
- Communication
- Planning and Organization
- Attention to Detail
- Extensive Knowledge in Computer Applications
- Leadership and team building
- Finance Understanding
- Efficient multi-tasker
- Effective leader
- Finance operations
References
- Shannon Walker, Former Supervisor, 423.466.6447
- Michael Aseron, Former Supervisor, 423.779.2639
- Angelina Fantasia, Former Employee, 781.901.3342
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceWork from home optionCareer advancementTimeline
General Manager
TitleMax
06.2022 - 10.2023
Assistant General Manager
IHOP
05.2021 - 06.2022
Customer Service Representative
CVS Caremark
10.2020 - 05.2021
Sales Clerk
Speedway
01.2019 - 12.2019
Front of House Trainer
Shane’s Rib Shack
09.2017 - 03.2020
High School - pre-college education
Cleveland High School
Bachelor’s degree - Applied Leadership
University of Tennessee Chattanooga
Associate’s degree - Business Administration
South College
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