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Gabriella Farruggio
Showroom Manager
Arlington,VA
Summary
Showroom Manager with commitment to customer service and assistance. Reliable, attentive professional with skills in sales and cultivating relationships.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Showroom Manager
Bentley Mills Inc.
Washington , DC
10.2015 - Current
- Collaborated with account managers to improve customer service processes and support structures company-wide.
- Developed and nurtured lasting relationships with clients through dedicated assistance and product presentations.
- Completed administrative tasks by performing business correspondence, transcription, and CRM data entry.
- Managed CRM database, including maintenance, account updates, and project pricing.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing performance lags.
- Worked with team members to understand supply needs and keep product inventory current nd organized within desired tolerances.
- Provided administrative services, including phone and email correspondence internally within departments.
- Enhanced collaboration between team members by updating all internal paperwork, recognizing any discrepancies, and distributing them in timely fashion.
- Brainstormed with peers and clients to determine appropriate project specifications.
- Organized, coordinated and deployed networking events.
Sales Consultant
Carine's Bridal Atelier
Washington, DC
07.2014 - 10.2015
- Used product knowledge, sales abilities and customer relations skills to drive sales.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Addressed client inquiries and updated database information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Assistant Manager
Langford Market
Merrifield, VA
09.2013 - 07.2014
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Inside Sales Associate
M&M Event Rentals
Carol Stream, IL
04.2013 - 06.2013
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Created sales proposals and processed contracts for customers.
- On site event coordination for existing clients.
- Created customized CAD floorplans for customers based on specific event requests and budgetary constraints.
Outside Sales Representative
EcoShield Home Design
Roselle, IL
09.2011 - 03.2013
- Utilized professional sales techniques to persuasively communicate with clients to close sales.
- Proactively managed client correspondence and recorded all tracking and communications.
- Contacted customers and prospects to generate new business for residential projects.
Public Relations/Marketing Intern
Mo'bella Clothing Design
Chantilly, VA
01.2011 - 06.2011
- Contributed to email campaigns and social media content.
- Onboarded new customers efficiently by correspondence and in person meetings.
- Increased brand awareness and sales by managing in store events.
Public Relations Intern
EcoShield Home Design
Roselle, IL
05.2010 - 08.2010
- Provided administrative support to senior team members.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift.
- Assisted in press releases for routine use.
Education
Bachelor of Arts - Communications
George Mason University
Fairfax, VA 09.2009 - 05.2011
Associate of Arts -
Marymount University
Arlington, VA 08.2007 - 06.2009
Skills
Customer Service Expertise
Sales
Staff education and training
Customer Relationship Management Software (CRM)
Client Relationships
Inventory oversight
Software
Salesforce
SAP Concur
ADP
Timeline
Showroom Manager
Bentley Mills Inc.
10.2015 - Current
Sales Consultant
Carine's Bridal Atelier
07.2014 - 10.2015
Assistant Manager
Langford Market
09.2013 - 07.2014
Inside Sales Associate
M&M Event Rentals
04.2013 - 06.2013
Outside Sales Representative
EcoShield Home Design
09.2011 - 03.2013
Public Relations/Marketing Intern
Mo'bella Clothing Design
01.2011 - 06.2011
Public Relations Intern
EcoShield Home Design
05.2010 - 08.2010
Bachelor of Arts - Communications
George Mason University
09.2009 - 05.2011
Associate of Arts -
Marymount University
08.2007 - 06.2009