Microsoft office
Gabriella Farruggio
Showroom Manager
Arlington,VA
Summary
Showroom Manager with commitment to customer service and assistance. Reliable, attentive professional with skills in sales and cultivating relationships.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Showroom Manager
Bentley Mills Inc.
Washington , DC
10.2015 - Current
- Collaborated with account managers to improve customer service processes and support structures company-wide.
- Developed and nurtured lasting relationships with clients through dedicated assistance and product presentations.
- Completed administrative tasks by performing business correspondence, transcription, and CRM data entry.
- Managed CRM database, including maintenance, account updates, and project pricing.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing performance lags.
- Worked with team members to understand supply needs and keep product inventory current nd organized within desired tolerances.
- Provided administrative services, including phone and email correspondence internally within departments.
- Enhanced collaboration between team members by updating all internal paperwork, recognizing any discrepancies, and distributing them in timely fashion.
- Brainstormed with peers and clients to determine appropriate project specifications.
- Organized, coordinated and deployed networking events.
Sales Consultant
Carine's Bridal Atelier
Washington, DC
07.2014 - 10.2015
- Used product knowledge, sales abilities and customer relations skills to drive sales.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Addressed client inquiries and updated database information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Assistant Manager
Langford Market
Merrifield, VA
09.2013 - 07.2014
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Inside Sales Associate
M&M Event Rentals
Carol Stream, IL
04.2013 - 06.2013
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Created sales proposals and processed contracts for customers.
- On site event coordination for existing clients.
- Created customized CAD floorplans for customers based on specific event requests and budgetary constraints.
Outside Sales Representative
EcoShield Home Design
Roselle, IL
09.2011 - 03.2013
- Utilized professional sales techniques to persuasively communicate with clients to close sales.
- Proactively managed client correspondence and recorded all tracking and communications.
- Contacted customers and prospects to generate new business for residential projects.
Public Relations/Marketing Intern
Mo'bella Clothing Design
Chantilly, VA
01.2011 - 06.2011
- Contributed to email campaigns and social media content.
- Onboarded new customers efficiently by correspondence and in person meetings.
- Increased brand awareness and sales by managing in store events.
Public Relations Intern
EcoShield Home Design
Roselle, IL
05.2010 - 08.2010
- Provided administrative support to senior team members.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift.
- Assisted in press releases for routine use.
Education
Bachelor of Arts - Communications
George Mason University
Fairfax, VA 09.2009 - 05.2011
Associate of Arts -
Marymount University
Arlington, VA 08.2007 - 06.2009
Skills
Customer Service Expertise
Software
Salesforce
SAP Concur
ADP
Timeline
Showroom Manager
Bentley Mills Inc.
10.2015 - Current
Sales Consultant
Carine's Bridal Atelier
07.2014 - 10.2015
Assistant Manager
Langford Market
09.2013 - 07.2014
Inside Sales Associate
M&M Event Rentals
04.2013 - 06.2013
Outside Sales Representative
EcoShield Home Design
09.2011 - 03.2013
Public Relations/Marketing Intern
Mo'bella Clothing Design
01.2011 - 06.2011
Public Relations Intern
EcoShield Home Design
05.2010 - 08.2010
Bachelor of Arts - Communications
George Mason University
09.2009 - 05.2011
Associate of Arts -
Marymount University
08.2007 - 06.2009