Gabriella Ferguson
San Antonio
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patrol Supervisor
SOA Security
01.2024 - Current
- Scheduling, checking in on employees throughout the night assuring that everyone is where they are supposed to be and knows what is expected of them
- Training new officers on Policies and Procedures
- Informing visitors and residents of security procedures, while acting upon non-compliance
- Monitoring alarm systems and video surveillance systems
- Investigating suspicious activities and disturbances
- Immediately reporting security breaches to designated law enforcement agents
- Observing and reporting, patrolling designated HOAs, residences, and businesses, guarding gates at gated communities, checking identification making sure to allow in ONLY listed visitors and companies
Non-Commissioned Officer
Security Reconnaissance Team Inc
02.2023 - 02.2024
- Informing visitors and residents of security procedures, while acting upon non-compliance
- Monitoring alarm systems and video surveillance systems
- Investigating suspicious activities and disturbances
- Immediately reporting security breaches to designated law enforcement agents
- Observing and reporting, patrolling designated HOAs, residences, and businesses, guarding gates at gated communities, checking identification making sure to allow in ONLY listed visitors and companies
Fraud Prevention Specialist
MMC Group
11.2020 - 05.2023
- Continuously monitoring transactions, accounts, and other data for suspicious and/or fraudulent activity
- Analyzing and problem solving, assisting customers with obtaining access to their accounts after potential suspected fraudulent activity, going over recent transactions, verifying information, responding to customers in a timely manner
- Provide training and support to other team members on fraud prevention procedures and protocols
- Take actions to lessen potential risks associated with fraudulent activities
Team Trainer
KFC / Taco Bell
11.2016 - 05.2023
- Cash handling, expediting orders, providing excellent customer service, maintaining speed
- Training new team members to assist customers in a timely manner and will the most accuracy
- Scheduling employees, inventory counts
Cashier
McDonald's
02.2014 - 11.2016
- Cash handling, greeting customers, expediting orders, providing great customer service
Education
High school or equivalent -
Theodore Roosevelt High School
San Antonio, TX06.2012
Skills
- POS
- Upselling
- CRM software
- Cash register
- Leadership
- Customer support
- Security
- Network Support
- Team Building
- Food Service
- Data collection
- Cashiering
- Time management
- Desktop support
- Typing
- Cash handling
- Troubleshooting
- Analysis skills
- Help Desk
- Microsoft office,word
- Crew Member
- Data Entry
- Research
- Serving
- Live chat
- Windows
- Serving Experience
- Customer Care
- Technical Support
- Customer Service
- Tax Experience
- Software Troubleshooting
- CSR
- Teamwork
- Computer networking
Certification
Driver's License
Security Guard Card
Personal Information
Willing To Relocate: Anywhere
Timeline
Patrol Supervisor
SOA Security
01.2024 - Current
Non-Commissioned Officer
Security Reconnaissance Team Inc
02.2023 - 02.2024
Fraud Prevention Specialist
MMC Group
11.2020 - 05.2023
Team Trainer
KFC / Taco Bell
11.2016 - 05.2023
Cashier
McDonald's
02.2014 - 11.2016
High school or equivalent -
Theodore Roosevelt High School
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