Gabriella Filak
Jackson,MI
Summary
Dynamic Shift Leader with proven expertise in customer service and crew leadership honed at Tropical Smoothie Cafe and Biggby Coffee. Excelled in multitasking and organization, ensuring high-quality service and operational efficiency. Skilled in resolving customer issues, fostering teamwork, and maintaining workplace standards. Demonstrates strong problem-solving abilities and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Crew Member/ Shift Leader
Tropical Smoothie Cafe
03.2024 - 10.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Fostered positive team environment by assisting coworkers during rush periods.
Shift Leader
Biggby Coffee
05.2022 - 11.2023
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Education
High School Diploma -
Western Career Prep High School
Jackson, MI02.2024
Skills
- Customer Service
- Cash Handling
- Problem-Solving
- Food Preparation
- Teamwork and Collaboration
- Store Opening and Closing
- Crew Leadership
- Valid Driver's License
- Multitasking and Organization
Timeline
Crew Member/ Shift Leader
Tropical Smoothie Cafe
03.2024 - 10.2024
Shift Leader
Biggby Coffee
05.2022 - 11.2023
High School Diploma -
Western Career Prep High School
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