Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Gabriella Fiorillo

Old Bridge,NJ

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. High-energy sales leader with proven relationship-building skills and significant background working with industry customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas.

Overview

11
11
years of professional experience

Work History

Sales Representative

Costco Wholesale Corp
Morganville, NJ
11.2021 - Current
  • Analyzed customer feedback to improve products and services.
  • Provided technical support for customers using the company's products or services.
  • Performed market research to identify potential sales opportunities.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Maintained accurate records of all sales and prospecting activities.
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Identified opportunities for cross-selling additional products and services.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Reviewed monthly performance against targets set by management team.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Developed key customer relationships to increase sales.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Prepared merchandise for purchase or rental.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Placed special orders or called other stores to find desired items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Described merchandise and explained use, operation and care.

Shift Leader

Sweet Charlie's
Old Bridge, NJ
09.2020 - 11.2021
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Adhered to all health code regulations while preparing food items for customers.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Monitored inventory levels and ordered supplies as needed.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Resolved customer complaints promptly and professionally.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Monitored employee performance and provided feedback for improvement.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Delegated tasks to employees and monitored activities and task completion.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Checked orders for quality and completeness.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Conducted regular team meetings to communicate targets, updates, and gather feedback.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.

Front Desk Receptionist

Post Card Inn
, FL
06.2013 - 08.2015
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Responded to customer inquiries via phone, email, and in person.
  • Handled sensitive information in a confidential manner.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Assisted with scheduling appointments for clients and visitors.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Coordinated maintenance requests for office equipment and facilities.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled incoming and outgoing mail and packages.
  • Provided administrative support including photocopying, faxing, and filing.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Updated and maintained office policies and procedures.
  • Scheduled and confirmed appointments for clients and staff.
  • Maintained a clean and organized reception area to uphold company image.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Processed and distributed internal and external communications.

Education

Certification - Baking, Arts And Business Management

Auguste Escoffier School of Culinary Arts
Boulder, CO
08-2022

Some College (No Degree) - Sonography Pre-requisite

Portage Learning
Online

Skills

  • Client Service
  • Sales Development
  • Competitor research
  • Sales closing
  • Revenue Generation
  • Lead Generation
  • Customer Service
  • Customer Needs Assessment
  • Relationship Building
  • Relationship selling
  • Customer Relationship Building
  • On-site product demonstrations
  • Product and service knowledge
  • Upselling and Cross Selling
  • Complex Problem-Solving
  • Product Promotions
  • Promotional planning
  • Closing sales
  • Closing Techniques
  • Customer Relations
  • Territory Growth
  • Inside and outside sales
  • Staff Training
  • Sales Presentations
  • Sales expertise

Accomplishments

  • Costco sales representative recognition.

Affiliations

  • Part-time costco employee.
  • Part-time enrolled in education classes, currently enrolled in five classes at once.

Timeline

Sales Representative

Costco Wholesale Corp
11.2021 - Current

Shift Leader

Sweet Charlie's
09.2020 - 11.2021

Front Desk Receptionist

Post Card Inn
06.2013 - 08.2015

Certification - Baking, Arts And Business Management

Auguste Escoffier School of Culinary Arts

Some College (No Degree) - Sonography Pre-requisite

Portage Learning

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Gabriella Fiorillo