Gabriella Firek
Brooklyn,NY
Summary
Enthusiastic hospitality professional seeking an opportunity in nightlife and food/beverage sales, events and marketing. Successful track record of cultivating and maintaining established industry relationships. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues. Strong attention to detail with robust passion for the service industry and ensuring guests have a memorable experience.
Overview
6
6
years of professional experience
Work History
Delilah-Wynn Las Vegas
Las Vegas
12.2020 - 09.2021
- Execution of a sales strategy consistent with organizational objectives
- Maintain all executive relationships internally and externally
- Identify opportunities from target clientele, and effectively communicate these potential opportunities to the right team members and management
- Directly manage VIP-exclusive staff and ensured premium service was provided
- Offer appropriate reservations and table service based on availability
- Attend social and professional events as brand ambassador
- Provide clients with personal attention to ensure they have the best of the amenities and satisfactions
- Acted as liaison between clientele and other various Wynn Departments.
Catch Hospitality Group- Client Operations Manager
New York
08.2019 - 10.2020
- Act as a brand ambassador for the company
- Collect clientele data, trending patterns, and sales
- Create SOPs for staff and management to ensure quality guest experience
- Ensure that all procedures are being followed accordingly and that all guests are receiving the utmost care and attention
- Serve as a point of contact for VIP guests, providing assistance throughout their experience
- Coordinate with the event team in organizing meetings and special events as requested by guests
- Work alongside the marketing team to help create thoughtful branding
- Respond and resolve customer issues
- Along with restaurant/night club management duties, maintain all guest service for Catch NY, Catch Steak, and Catch Roof.
MM Luxe Consulting - Marketing Assistant
New York
03.2019 - 07.2019
- Collected quantitative and qualitative data from marketing campaigns
- Performing market analysis and research on competition
- Supporting the marketing team in daily administrative tasks
- Assist in marketing and advertising promotional activities (e.g
- Social media, direct mail and web)
- Prepare promotional presentations
- Assisted in creation of marketing plans to support department and divisional strategies
- Manage and update company databases and customer relationship management systems (CRM)
- Help organize marketing events.
Media Craft Co. - Public Relations Assistant
New York
02.2019 - 06.2019
- Fully support the and execute the company's PR strategy in different phases
- Monitored marketing content for quality, accuracy and impact
- Curate engaging content for social media and other platforms
- Communicate and build relationships with current and prospective clients
- Reported on press coverage recaps to determine areas for improvement
- Effectively utilize the company's social media and blogs
- Create and distribute press releases
- Assist in administrative duties
- Build, create and maintain media lists and databases
- Schedule, coordinate and attend various events.
The One Group (STK) - Marketing Assistant
Los Angeles
08.2015 - 09.2018
- Executed all property events, film shoots, and venue rentals with seamless turnover from marketing to operations and client communication
- Liaison to the W Hotel Westwood management team to ensure proper marketing execution of all programs
- Cultivated and nurtured relationships with guests, clients and surrounding nightlife venues
- Built and updated the internal marketing database
- Tracked and analyzed web analytics to recommend proactive adjustments to strategies
- Led and directed restaurant team members on effective methods, operations and procedures
- Performed restaurant management duties as needed.
Education
Communication Studies
Santa Monica College
Santa Monica, CASkills
- Luxury Hospitality Experience
- Point of Sales Systems
- Project Development
- Operations Management
- Customer Relations Specialist
- Cross-functional Communications
- Customer Relations
Projects
Player Tribune 2018
Super Bowl NFL Dinner 2015-2019
Super Bowl Direct TV Party 2015-2019
Shaq's Fun House 2019
Gucci Mane X Gucci Collaboration Dinner
Netflix Premiere Partnership
Cincoro Launch Party
Sports Spectacular Gala
BET Awards Pre-Party 2018
References
References Upon Request
Timeline
Delilah-Wynn Las Vegas
Las Vegas
12.2020 - 09.2021
Catch Hospitality Group- Client Operations Manager
New York
08.2019 - 10.2020
MM Luxe Consulting - Marketing Assistant
New York
03.2019 - 07.2019
Media Craft Co. - Public Relations Assistant
New York
02.2019 - 06.2019
The One Group (STK) - Marketing Assistant
Los Angeles
08.2015 - 09.2018
Communication Studies
Santa Monica College
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