Gabriella Flores
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Level 2 Stylist
A Robert Cromeans Salon
01.2022 - 11.2024
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Master Stylist,Salon Education Manager
Personal Touch Salon
05.2019 - 08.2021
- Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
- Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
- Created detailed progress reports tracking stylist growth over time, allowing for targeted coaching efforts and improved overall performance.
- Enhanced team productivity with hands-on instruction in advanced cutting, coloring, and styling techniques.
Assistant to Salon Owner
Personal Touch Salon
01.2016 - 05.2019
- Provided administrative support to executives for optimizing workflow and productivity.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Customer Service Representative
US Bankcorp
06.2015 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cosmetology Instructor Program -
Paul Mitchell the School San Antonio
06.2021
Cosmetology Program -
Paul Mitchell the School San Antonio
02.2017
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Teamwork and collaboration
- Relationship building and management
- Brand promotion
- Product recommendations
- Building positive rapport
- Creative vision
- Active listening
Timeline
Level 2 Stylist
A Robert Cromeans Salon
01.2022 - 11.2024
Master Stylist,Salon Education Manager
Personal Touch Salon
05.2019 - 08.2021
Assistant to Salon Owner
Personal Touch Salon
01.2016 - 05.2019
Customer Service Representative
US Bankcorp
06.2015 - 01.2016
Cosmetology Program -
Paul Mitchell the School San Antonio
Cosmetology Instructor Program -
Paul Mitchell the School San Antonio
Similar Profiles
Lisa BatizLisa Batiz
Hairstylist at Candid SalonHairstylist at Candid Salon
Quin FosterQuin Foster
Guest Services Receptionist at Robert Andrew Salon & SpaGuest Services Receptionist at Robert Andrew Salon & Spa
Morgan PowersMorgan Powers
General Manager at Robert Leonard Salon & SpaGeneral Manager at Robert Leonard Salon & Spa