Gabriella Forrester
Deer Park,TX
Summary
Forward-thinking Assistant Manager and analytical problem-solver with talents for leading, motivating, and team building as well as excellent customer relations aptitude and relationship-building skills. Proactive and hardworking individual focused on continuous operational improvement. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Crew Member
Canes Chicken Fingers
09.2023 - Current
- Worked front counter and drive-thru as well as other areas of the store.
- Followed direction while working well alongside crew members.
- Took orders, prepared drinks, packaged orders while checking for correctness, and accurately collected and exchanged payments.
- Collaborated with team members to complete assigned tasks as well as maintain daily store operations.
- Provided excellent customer service by greeting customers and meeting quality service expectations
- Cleaned and maintained all areas of restaurant to promote clean restaurant image as well as provide an optimal customer experience.
Assistant Manager
Subway
04.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Took weekly inventory count to insure the business is meeting sales goals as well as forecast the needed inventory for upcoming weeks.
- Monitored cash intake as well as deposit records, and insured that the cash drawer amounts stayed consistantly accurate.
- Trained new crew members in customer service, food preparation, and performance requirements, as well as monitored existing employees to enhance professional development and accurately handle daily business operations.
- Created employee schedules to align with business demands while proving employees with favorable scheduling based off of availability.
- Maintained loyal customers by offering hands-on assistance, assessing customer needs, responding to questions and complaints with friendly, knowledgeable, and professional service, and maintaining exceptional customer relations.
- Opened and closed location and monitored shift changes to uphold successful operations and maximize business success.
- Worked in all positions of the store including front counter, drive true, and food preparation.
- Simultaneously took multiple orders while preparing meals and overseeing operations of crew members.
- Maintained cleanliness and organization of all areas of the store.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Associate of Arts - Business
San Jacinto College
Pasadena, TX05.2025
Skills
- Customer Engagement/Relations
- Team Motivation
- Task Delegation
- Employee Scheduling
- Staff Supervision
- Team Building and Leadership
- Attention to Detail
- Problem-Solving
Timeline
Crew Member
Canes Chicken Fingers
09.2023 - Current
Assistant Manager
Subway
04.2022 - 06.2023
Associate of Arts - Business
San Jacinto College
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