Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Management Trainee - Sales and Strategies
Buckle
Tucson, AZ
02.2024 - Current
Contributed valuable ideas during strategy meetings which helped drive the overall direction of the sales department.
Managed revenue models, process flows, operations support and customer engagement strategies.
Built relationships with customers and community to establish long-term business growth.
Identified areas for improvement in existing sales strategies through data analysis, leading to more targeted marketing efforts.
Mentored newly-hired trainees by sharing best practices and insights gained from personal experience in the field of sales management.
Air Force - Pass and Registration Office
United States Air Force
Beale AFB
01.2020 - 07.2023
Updated operational records and licensing information using computer and written terminals.
Managed high-stress situations effectively, maintaining a calm demeanor while assisting frustrated or upset clients.
Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
Assisted in daily administrative tasks for smooth office operations.
Collaborated with team members to improve overall response times and service quality.
Air Force - Military Police Dispatcher
United States Air Force
Misawa AFB
01.2020 - 07.2023
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Maintained updated and detailed records of calls in physical and electronic database.
Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
Being a flight coordinator, utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
<ul>
<li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li>
<li>Ensured compliance with laws and regulations governing contact center activities.</li>
<li>Interpreted tax law to resolve issues affecting IRS operations.</li>
<li>Applied tax code to clarify taxpayer obligations and rights.</li>
<li>Secured sensitive personal information to guarantee data protection.</li>
<li>Resolved taxpayer disputes using sound judgment and effective strategies.</li>
<li>Maintained accurate documentation of all customer interactions in CRM database.</li>
<li>Answered high volumes of calls daily, utilizing call management systems effectively.</li>
<li>Collaborated with team members to improve customer service processes.</li>
<li>Participated in team meetings to discuss strategies for improving customer experience.</li>
<li>Processed orders for customers using an automated system.</li>
</ul> at Internal Revenue Service<ul>
<li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li>
<li>Ensured compliance with laws and regulations governing contact center activities.</li>
<li>Interpreted tax law to resolve issues affecting IRS operations.</li>
<li>Applied tax code to clarify taxpayer obligations and rights.</li>
<li>Secured sensitive personal information to guarantee data protection.</li>
<li>Resolved taxpayer disputes using sound judgment and effective strategies.</li>
<li>Maintained accurate documentation of all customer interactions in CRM database.</li>
<li>Answered high volumes of calls daily, utilizing call management systems effectively.</li>
<li>Collaborated with team members to improve customer service processes.</li>
<li>Participated in team meetings to discuss strategies for improving customer experience.</li>
<li>Processed orders for customers using an automated system.</li>
</ul> at Internal Revenue Service