Gabriella Gandall
Santa Barbara,CA
Summary
Dedicated and passionate professional with vast experience in administrative and DEI work, committed to advancing diversity, equity and inclusion in all aspects of community, culture and other operations in higher education. Bringing a detail-oriented administrative background with an ability to provide comprehensive support to managers, teams, and students in fast-paced environments. Utilizes a proactive approach to prioritizing tasks, meeting deadlines, managing calendars, and creating inclusive environments for every individual. Seeking to leverage my expertise in administrative support to contribute to the success of a dynamic team that prioritizes equity and social justice as well to apply my knowledge and skills to make a meaningful impact.
Overview
7
7
years of professional experience
Work History
CESJ Program Assistant
Santa Barbara City College, CESJ
11.2023 - Current
- Greet and register all students and visitors upon their arrival and entrance into the CESJ using an intake system sheet using excellent customer service skills and etiquette.
- Work with a diverse population of students, including those who are system impacted and formerly incarcerated, single-parent students, undocumented and mixed status students, BIPOC student populations, and more.
- Foster an inclusive, inviting, and safe environment that promotes a sense of belonging amongst all students, staff and faculty.
- Manage daily administrative tasks, including maintaining order of staff calendar, cultural holidays, workshops and events, and important dates.
- Manage phone call and email correspondence amongst students, staff, faculty, and outside organizations and personnel.
- Provide resources to students, staff, and faculty and direct them to the appropriate personnel for assistance (ex, EOPS, DSPS, TAP, Career Center, Financial Aid, etc.).
- Created and maintained receipt folder system for center purchases, including center materials, conferences, guest speakers, and cultural and informational events.
- Provide leadership, guidance, and support to all student workers and assisting fellow staff members in whatever needs need be met.
- Workplace cleaning expertise; ensure community space remains clean and orderly.
- Assist CESJ Director and subsequent staff with any and all tasks, events, and workshop coordination.
- Event planning and coordination: workshops, conferences, social events) for the student community.
- including developing event timelines and dates, coordinating with the Director about event budgets, etc.
- Utilize office and SBCC software, including but not limited to: Concur, Google Suite, Canva, Starfish, Banner, Google chats, Pipeline, and Zoom phone system.
- Assist CESJ staff and director with data management, including data entry and maintaining and updating office records effectively.
- Provide resources to students who enter the center and provide supplemental resources/advice and direct them to proper personnel and departments.
- Written and verbal communication skills to interact professionally with students, staff, faculty, and external personnel and organizations.
- Resourcefulness in ability to find answers independently while maintaining effective time management skills to handle any and all administrative responsibilities.
Interim EOPS Technician
Santa Barbara City College, EOPS
10.2022 - 11.2023
- Plan, organize, coordinate, and implement all EOPS program events and workshops.
- Provide administrative support to Director, Advisors, and Academic Counselors including but not limited too: oversight of meetings, appointments, and managing staff calendars.
- Handle sensitive and confidential information with discretion.
- Work with a diverse population of students amongst all EOPS special programs, including but not limited too: single-parent students, foster system impacted students, first-generation college students, and students from low socioeconomic status groups.
- Serve as a resource for all EOPS students, including program requirements, services, and functions.
- Interview all incoming EOPS program applicants to determine eligibility for then program, as well as assist Student Program Advisors in any and all in-take processes and activities.
- Distribute and explain in-take paperwork/online applications required for the EOPS programs and services and additional forms including: financial aid forms and supplemental applications.
- Maintain EOPS student database, files (electronically and hard), statistical. records, and record keeping.
- Responsible for tracking office calendar including meetings, staff sickness, holidays, important dates, birthdays, cultural holidays, educational workshops, and deadlines.
- Monitor phone calls, emails, and google chats in a timely manner.
- Utilize EOPS and SBCC systems, including Pipeline, Banner, Starfish, and more.
- Manage, train, and communicate effectively with student workers about assignments and scheduling.
- Perform a variety of administrative and secretarial duties, including but not limited too: data entry, stock management, cleanliness of communal space, scanning, faxing, printing, etc.
- Schedule appointments for students with academic counseling staff, as well as monitor drop in list for students needing assistance from Student Program Advisors
- Assist students in enrolling to the college, completing FAFSA, and accessing other resources on campus.
CESJ Program Assistant
Santa Barbara City College, CESJ
08.2022 - 10.2022
- Engage in friendly customer service and create a welcoming atmosphere that fosters belonging for students, staff, faculty, and external organizations and personnel.
- Extend warm greetings to all students, staff, and faculty as they enter the CESJ space and all of the special programs.
- Assist with all administrative tasks, including but not limited to: stock management, data entry, attendance record keeping, CESJ calendar, important dates, events, and workshops, etc.
- Create and uphold a secure and safe environment for all students within the center.
- 32w`Provide and offer students supplementary resources to enhance their experience at SBCC.
- Work with a diverse population of students, including those who are system impacted and formerly incarcerated, single-parent students, undocumented and mixed status students, BIPOC student populations, and more.
- Monitor and respond promptly to all phone calls, emails, and Google chats from students, staff, faculty, and outside organizations and personnel.
- Support and assist in organizing events, workshops, including but not limited too: speaking engagements, student activities, and staff-centered activities.
- Inventory management, including: maintaining accurate stock numbers, optimizing storage systems and spaces and ensuring timely replacement, ability to forecast material demands in a timely manner, etc.
- Provide support, guidance, and leadership to student workers and supporting staff members within CESJ centers and programs.
Running Start Program Assistant
Santa Barbara City College, EOPS
06.2022 - 08.2022
- Assisted incoming students in the Running Start program with applications for admission to the college, financial aid applications, and additional necessary forms needed to attend Santa Barbara City College.
- Assist program coordinator with all tasks including field trips, tutoring, and mentoring for summer bridge program.
- Assist in the hiring and training of peer mentors for the program, assist with resource training, student support needs, etc.
- Create daily agendas for coordinator so the program could run smoothly for both students and student peer mentors
- Create welcoming environment for all first-year college students and link their bonds with the peer mentors assigned to them
- Referred students with academic/personal difficulties to the appropriate services for assistance (i.e. Student Program Advisors, EOPS Counselor, Counseling Center, Financial Aid, Career Center, Tutorial Center, Disabled Student Programs and Services, Instructors, and community referrals).
- Support students and peer mentors with any and all questions, such as applications, FAFSA, scheduling meetings/appointments
Merchandising & Sales Assistant
Three Girls Shop
06.2017 - 09.2021
- Organized the production of sales and all orders, both with supervisor and customers directly.
- Assist in the creation, development, and maintenance of product assortment and merchandising plans.
- Aid in administrative tasks such as product selection, pricing analysis and inventory management.
- Expedited and processed incoming orders utilizing online platforms, including: Amazon, Shopify, Etsy, etc.
- Facilitated the creation of social media platforms and maintenance,, including posting, creating flyers, etc.
- Provided quality customer service with advanced attention to detail.
- Conduct administrative tasks such as: stock inventory, order supplies, responding to customer messages, manage invoices, receive and distribute incoming outgoing mail, etc.
- Administrative support to business owner, including data entry, filing, organization and documentation of orders received and sent out.
- Completed special projects as assigned by the business owner.
Peer Mentor
Santa Barbara City College, EOPS
01.2019 - 05.2020
- Serve as both a role model and outreach support for students within the community and the diverse body of students within the EOPS Department
- Front desk duties that included but were not limited too:
- Assist each students as they enter the department with all questions and concerns to lead them to the correct resources,
- Schedule appointments for students with either their assigned or desired counselors and advisors
- Communicate effectively with all EOPS staff to maintain a healthy and positive flow of the office
- Provide computer tutoring for students, for example: helping them navigate the pipeline portal, Canvas, FAFSA, and applying to the college
Education
Master of Arts - Education, Emphasis in Equity & Social Justice
San Francisco State University
San Francisco, CA06.2025
Bachelor of Arts - Sociology
University of California, Riverside
Riverside, CA06.2022
Associate of Arts - Arts & Humanities
Santa Barbara City College
Santa Barbara, CA05.2020
Associate of Arts - Social & Behavioral Sciences
Santa Barbara City College
Santa Barbara, CA05.2020
Associate of Arts - Sociology For Transfer
Santa Barbara City College
Santa Barbara, CA05.2020
Skills
- Teamwork and Collaboration
- Multitasking and Organization
- Data Entry
- Scheduling Management
- Staff Support
- Administrative Support
- Interpersonal Skills
- Database Management
- Time Management
- Attention to Detail
- Calendar Management
Conference Engagements, & Volunteer Work
- Summer Institute Leadership Conference Participant- Santa Barbara, CA (2019)
- CCCEOPSA Conference- San Jose, CA (2023)
- CCC LGBTQ+ Summit Presenter- Virtual (2024)
- National Conference on Race & Ethnicity in Higher Education Conference Attendee (2024)
- Freedom to Choose- Growth Work Reader
References
- Eli Villanueva, EOPS Academic Counselor (805) 637-0022
- Marylou Huerta, Student Success Coordinator (805) 766-5987
- Alisha Sanchez, EOPS Student Program Advisor (805) 951-8006
- Christina Llerena, Dean of Student Affairs (805) 730- 4037
- Camila Acosta, EOPS Academic Counselor (805) 570-8273
Timeline
CESJ Program Assistant
Santa Barbara City College, CESJ
11.2023 - Current
Interim EOPS Technician
Santa Barbara City College, EOPS
10.2022 - 11.2023
CESJ Program Assistant
Santa Barbara City College, CESJ
08.2022 - 10.2022
Running Start Program Assistant
Santa Barbara City College, EOPS
06.2022 - 08.2022
Peer Mentor
Santa Barbara City College, EOPS
01.2019 - 05.2020
Merchandising & Sales Assistant
Three Girls Shop
06.2017 - 09.2021
Master of Arts - Education, Emphasis in Equity & Social Justice
San Francisco State University
Bachelor of Arts - Sociology
University of California, Riverside
Associate of Arts - Arts & Humanities
Santa Barbara City College
Associate of Arts - Social & Behavioral Sciences
Santa Barbara City College
Associate of Arts - Sociology For Transfer
Santa Barbara City College
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