Gabriella Gardner
San Jose,CA
Summary
High-performing Chef offering 3 years of catering experience. Excellent communication, leadership and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
12
12
years of professional experience
Work History
Chef
Culinary Excellence
10.2021 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Interacted with guests to obtain feedback on product quality and service levels.
- Utilized culinary techniques to create visually appealing dishes.
- Participated in food tastings and taste tests.
Owner/Chef
Antojos LLC
11.2020 - 07.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
Shift Lead/Barista Shift Lead
Peets Coffee And Tea
08.2018 - 04.2020
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Monitored food inventory and supplies to prevent waste.
Child Care Worker
Vision Quest
03.2015 - 10.2017
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Developed healthy relationships with children to provide support and guidance in learning.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Administer behavioral health medications
Customer Service Representative
West Med Inc
06.2012 - 03.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Created and maintained data entry logs to track data entry activities.
- Created spreadsheets for more efficient recordkeeping.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Customer Service/Data Entry Specialist
Afni Call Center
04.2011 - 05.2012
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Identified data entry errors and reported to necessary departments.
- Corrected data entry errors to prevent duplication or data degradation.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Created and maintained data entry logs to track data entry activities.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Mountain View High School
Tucson, AZ05.2008
Skills
- Company Safety Standards
- Menu Planning
- Food Preparation Techniques
- Food Plating and Presentation
- Cleaning and Sanitizing Methods
- Food Storage
- Food Preparation and Safety
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Credit Card Payment Processing
- Microsoft PowerPoint
- Data Evaluation
- Order and Refund Processing
- Technical Support
- Spreadsheets
- Data Reporting
- Efficient Data Entry
- Updating Client Data
- Client Information Databases
- Meal Preparation
- Child Development
- Behavior Redirection
- Household Operations
- Schedules and Routines
- School Communications
- Group and Individual Care
- Child Safety and Security
- Homework Assistance
- Family Reunification
Timeline
Chef
Culinary Excellence
10.2021 - Current
Owner/Chef
Antojos LLC
11.2020 - 07.2023
Shift Lead/Barista Shift Lead
Peets Coffee And Tea
08.2018 - 04.2020
Child Care Worker
Vision Quest
03.2015 - 10.2017
Customer Service Representative
West Med Inc
06.2012 - 03.2014
Customer Service/Data Entry Specialist
Afni Call Center
04.2011 - 05.2012
High School Diploma -
Mountain View High School
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