Gabriella Gasaway
Dallas,TX
Summary
Devoted medical billing professional committed to implementing comprehensively organized billing and documentation policies. Professed in filing accurate claims, adjusting rejected claims, and understanding insurance contracts, appeals, and explanation of benefits (EOB). Excited to contribute to the team by ensuring timely billing, reporting, and patient account management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Biller and Coder
A-One Plus Home Health Care
Dallas, TX
10.2023 - Current
- Processing insurance claims
- Processing medical insurance payments
- Medical software programs
- Greet and log in patients arriving at office
- Assist with day to day operations of the HR functions and duties
- Properly handle complaints and grievance procedures
- Compile and update employee records
- Following up on unpaid claims and initiating appeals for denied ones within standard billing cycle timeframes
- Collaborating with medical coders and other healthcare professionals to ensure accurate billing and to resolve discrepancies
- Navigating and maintaining EHR and billing software, posting payments to patient accounts
- Calling insurance companies for updates on claim status and to clarify billing details
- Following HIPAA regulations, ensuring patient confidentiality at all times
- Staying updated on healthcare regulations, medical terminology, and coding practices
Assistant Manager
Public Storage
Dallas, TX
07.2022 - 10.2023
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
- Met personal/team sales target and call handling quotas
- Effectively utilize computer system to log all transactions and tenant data/correspondence
- Collect funds by phone and in person and post payments
- Complete daily walk thru inspections, checking locks and cleaning units as needed
- Open and close the office daily
- Contact tenants for issues such as past due accounts, auction notification, concerns with units, etc
- Promote rentals of storage units and U-Haul equipment by competently handling telephone and in-person inquiries and providing information to customers
Customer Service Representative
Hertz
Plano, TX
08.2021 - 06.2022
- Ensure optimal operational efficacious to provide customers the best rental car experience
- Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers
- Assist customers with various post rental inquiries that involve the rental and billing process
- Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience
- Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more
Education
Associate's degree - Health Information Management
The College Healthcare of Professionals
Dallas, TX02.2024
High School Diploma -
Lancaster High School
Lancaster, TX06.2017
Skills
- Understanding of Medical Insurance, Billing, Collections and Reimbursement
- Time management
- Computer literacy
- Written and Verbal Communication
- Organizational skills
- Customer service
- Onboarding management
- Data entry
- MS Office
- Microsoft Excel
- Microsoft Outlook
- Compliance management
- Attention to detail
- Medical terminology
- Adaptability
- CPT coding
- Thorough understanding of commercial, government and other third party health insurance
- UB-04 Claims Processing
- Responsible for insurance aging, patient account aging follow-up and resolution
- Responsible for assuring day sheet balances supported documented patient load, procedures, charges
- Produce and maintain office procedure and policy manuals
- ICD-10 Diagnostic and Procedural Coding
- Hands-on experience in abstracting medical records for coding compliance and medical necessity
- Familiar with CMS-1500, EOB, SOAP
- Complete understanding of appeals process, claims tracking and follow-up
- Medical office experience
- Medical receptionist
- Patient care
- Acute care
- Office experience
- Medical scheduling
- Multi-line phone systems
- Medical Billing
- EMR Systems
- HIPAA
- Anatomy Knowledge
Certification
- First Aid Certification
- OSHA
- HIPAA
- Aseptic hand washing
- CPR/AED
- NRCCS
- NRCMA
- RHIT
- Medical Coding Certification
- Medical Billing Certification
Timeline
Medical Biller and Coder
A-One Plus Home Health Care
10.2023 - Current
Assistant Manager
Public Storage
07.2022 - 10.2023
Customer Service Representative
Hertz
08.2021 - 06.2022
Associate's degree - Health Information Management
The College Healthcare of Professionals
High School Diploma -
Lancaster High School
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