Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriella Gavra

Cooper City,FL

Summary

I am a team player who is thrilled to create a work environment that thrives with growth and responsibility. I have experience in customer service, money handling, and team management. I believe in expression and fairness when it comes to a job that you love.

Overview

6
6
years of professional experience

Work History

Head Hostess

Eatapas
11.2023 - Current
  • Managed guest seating arrangements to optimize flow and enhance dining experiences.
  • Trained and mentored new host staff on operational procedures and customer service standards.
  • Coordinated with kitchen and waitstaff to ensure timely service during peak hours.
  • Resolved guest inquiries and complaints efficiently, maintaining high satisfaction levels.
  • Implemented reservation system updates to streamline booking processes and improve accuracy.
  • Assisted in organizing special events, enhancing overall guest engagement and experience.
  • Monitored restaurant ambiance, adjusting lighting and music to create inviting atmosphere.

Head Hostess

Pier 14
08.2024 - 07.2025
  • Collaborated with management to develop strategies for improving customer retention rates.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.

Register/server

Tijuana Flats
08.2024 - 11.2024
  • Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
  • Collaborated with kitchen staff to facilitate timely order preparation and delivery during peak hours.
  • Trained new servers on menu offerings, service techniques, and operational procedures to enhance team performance.
  • Implemented efficient table management strategies to optimize seating and improve overall dining experience.

Boba Barista

Kung Fu Tea
05.2024 - 07.2024
  • Crafted customized boba beverages, ensuring high-quality standards and customer satisfaction.
  • Trained new baristas on beverage preparation techniques and customer service best practices.
  • Managed inventory levels, coordinating timely restocking of supplies to prevent shortages.
  • Implemented efficient workflows to enhance beverage preparation speed during peak hours.

Busser/HOST

Another Broken Egg Cafe
06.2023 - 12.2023
  • Collaborated with servers to ensure efficient table turnover and enhance guest satisfaction.
  • Maintained cleanliness of dining area, adhering to safety and sanitation standards.
  • Assisted in restocking supplies and managing inventory for seamless operations.
  • Supported team members during high-volume service periods, ensuring timely food delivery.
  • Packed to-go orders for guests.

Assistant Manager

Claire's Boutique
02.2020 - 05.2023
  • Supervised daily operations to enhance team performance and ensure adherence to company policies.
  • Trained and mentored new staff, fostering a collaborative and efficient work environment.
  • Implemented process improvements that streamlined workflow and reduced operational inefficiencies.
  • Assisted in developing training materials to enhance employee onboarding and retention strategies.
  • Prepared reports on operational metrics, contributing insights for strategic decision-making initiatives.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Pierced infants, children, and adults with accuracy and care.
  • Stocked merchandise effectively and created floor plans and designs prompted by the store's pre-set design handbook.
  • Upsold merchandise to customers and provided friendly service in store and over the phone.

Sales Associate

Spencer's Gifts
08.2021 - 06.2022
  • Engaged customers through product knowledge and exceptional service to enhance shopping experience.
  • Maintained merchandise presentation standards, ensuring appealing displays and stock availability.
  • Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
  • Assisted in inventory management, contributing to accurate stock levels and minimizing shrinkage.
  • Recovered the store to create a seamless and aesthetically pleasing environment for customers.
  • Aided customers with specific items such as pop culture, piercings and additional items.

Education

High School Diploma -

Cooper City High School
Cooper City, FL

Skills

  • Guest service
  • Reservation coordination
  • Exceptional communication
  • Guest relations
  • Dining area maintenance
  • Menu board art
  • Item promotion
  • Team management
  • Effective customer upselling
  • Strong leadership
  • Phone etiquette

Languages

English
Native or Bilingual
Portuguese
Professional Working

Timeline

Head Hostess

Pier 14
08.2024 - 07.2025

Register/server

Tijuana Flats
08.2024 - 11.2024

Boba Barista

Kung Fu Tea
05.2024 - 07.2024

Head Hostess

Eatapas
11.2023 - Current

Busser/HOST

Another Broken Egg Cafe
06.2023 - 12.2023

Sales Associate

Spencer's Gifts
08.2021 - 06.2022

Assistant Manager

Claire's Boutique
02.2020 - 05.2023

High School Diploma -

Cooper City High School

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