Gabriella George
Denton,TX
Summary
Dynamic professional with a proven track record at CVS Health Corporation, excelling in customer success and retention. Skilled in consultative sales and CRM tools, I enhanced customer satisfaction by resolving complex issues and streamlining workflows, achieving a 30% reduction in escalations. Committed to driving results through cross-functional collaboration and metrics-driven performance.
Overview
7
7
years of professional experience
Work History
Service Advocate
CVS HEALTH CORPORATION
08.2025 - Current
- Communicate complex plan changes clearly to support retention and positive customer experience.
- Managed high-volume inbound/outbound interactions, ensured accuracy in member data, and enhanced customer satisfaction.
- Utilized multiple internal systems to streamline service delivery and improve call handling time.
Sales Development Representative (SDR)
People Make Us – Intuit Mailchimp
08.2024 - 07.2025
- Qualified inbound leads to enhance meeting-set rates.
- Executed consultative discovery to uncover business growth opportunities.
- Partnered with Account Executives to progress prospects through late-stage deal cycles.
- Leveraged Salesforce, Chili Piper, and Gong to track pipeline activity.
Resolution Specialist
Adecco USA – Computershare
08.2023 - 07.2024
- Delivered high-quality service to clients by resolving complex shareholder issues.
- Streamlined communication workflows to enhance client issue resolution.
- Coordinated with cross-functional teams to ensure compliance with regulatory standards.
Product Expert
Working Solutions – TurboTax
01.2023 - 04.2024
- Resolved 95% of customer technical issues, enhancing user satisfaction and retention.
- Reduced escalations by 30% through proactive support, improving overall customer experience.
- Provided clear, step-by-step guidance for online and desktop software, facilitating smoother user interactions.
Mortgage Loan Officer
GOG Solutions
01.2022 - 12.2022
- Conducted financial assessments to match clients with optimal loan products, improving satisfaction.
- Enhanced client relationships through personalized follow-ups, fostering loyalty and repeat business.
- Improved processing efficiency by 25% through optimized workflows.
- Analyzed current market developments and created digital marketing material to effectively promote loan offerings.
Loan Originator
Mr. Cooper
05.2021 - 01.2022
- Managed pipeline of 20–25 clients daily, achieving consistent sales targets.
- Ensured accuracy and compliance in financial documentation, reducing errors.
- Enhanced client management through company CRM, improving client engagement.
Commercial Insurance Specialist
Sandy Garza & Associates
03.2020 - 05.2021
- Increased policy sales by 25% through consultative selling.
- Tailored insurance packages to improve client retention by 15%.
- Streamlined onboarding workflows to enhance staff integration.
Small Commercial Sales Advisor
Travelers Insurance
09.2018 - 09.2019
- Surpassed sales targets by leveraging deep product knowledge to meet customer needs.
- Managed 40–60 calls daily, achieving consistent lead conversion through effective communication.
- Ensured compliance and accuracy in documentation to support regulatory standards.
Education
Associate of Arts - Business Administration & Management
Normandale Community College
Bloomington, MN01.2011
Skills
- Customer Success & Retention
- Consultative sales
- Inbound & Outbound Sales
- Objection handling
- Account Management Support
- Pipeline development
- CRM tools
- Metrics-Driven Performance
- Cross-Functional Collaboration
Timeline
Service Advocate
CVS HEALTH CORPORATION
08.2025 - Current
Sales Development Representative (SDR)
People Make Us – Intuit Mailchimp
08.2024 - 07.2025
Resolution Specialist
Adecco USA – Computershare
08.2023 - 07.2024
Product Expert
Working Solutions – TurboTax
01.2023 - 04.2024
Mortgage Loan Officer
GOG Solutions
01.2022 - 12.2022
Loan Originator
Mr. Cooper
05.2021 - 01.2022
Commercial Insurance Specialist
Sandy Garza & Associates
03.2020 - 05.2021
Small Commercial Sales Advisor
Travelers Insurance
09.2018 - 09.2019
Associate of Arts - Business Administration & Management
Normandale Community College