Gabriella Glover
Carrollton,TX
Summary
Motivated and detail-oriented Office Manager with strong proficiency in helpdesk support, Microsoft Office Suite, and QuickBooks. Currently developing skills in NetSuite. Demonstrated ability to streamline operations, manage logistics, and enhance office productivity. Skilled in providing administrative support, optimizing workflows, and ensuring seamless office operations. Solid background in accounting and financial management, with excellent problem-solving and communication skills. Currently pursuing a Bachelor's degree in Mechanical Engineering to further develop technical and analytical capabilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Oracle NetSuite Superuser
Kofile Technologies
Dallas, TX
05.2023 - Current
- Promoted to the role of Superuser for expertise in Oracle NetSuite, serving as the Point of Contact resource for discovering advanced features and functionalities.
- Demonstrates exceptional problem-solving capabilities, collaborating seamlessly with the help desk team to troubleshoot hardware and system issues for a workforce of over 40 employees.
- Diagnosing and resolving system errors to ensure the smooth operation of critical functions to drive project finalization.
- Collaborates effectively with the help desk team to provide comprehensive support to a diverse user base.
- Proactively solved challenges for employees, including ensuring accurate page counts, facilitating task completion, and rectifying system errors.
Office Manager
Silver Star Motorcars
Dallas, TX
03.2021 - 05.2023
- Dedicated professional with a successful track record in managing day-to-day operations at a prestigious European luxury car dealership.
- Proven expertise in building lasting relationships with high-end customers, fostering a welcoming atmosphere, and driving repeat business.
- Adept at meticulously record-keeping, managing insurance claims, and overseeing inventory requests and fulfillment.
- Skilled in facilitating communication between customers and technicians, upselling products and services, and resolving complaints with empathy.
- Implemented a new tracking system and calendar for social media promotions.
- Demonstrated strong financial knowledge through approving outstanding accounts payable, managing office expenses, and overseeing customer cash payments.
- Effective leader in delegating tasks to technicians, setting priorities, and achieving organizational goals.
Experience
Additional
- Tax Associate for the City of Dallas
- Assistant to the President / Receptionist for MG Marketing and Promotions
- Logistics Associate for Amazon
Education
Bachelor of Science - Mechanical Engineering
Arizona State University
trueSkills
- Areas of expertise: Technical Support, Cloud ERP, AI Content Delvopment, Data Entry, Research, Teamwork/Collaboration, Critical Thinking, Adaptability, Communication, and Attention to Detail
- Software: NetSuite, Microsoft Office Suite, Adobe Acrobat, and Quickbooks
Certification
- Successful Completion of Training for Oracle NetSuite, Kofile Technologies
Timeline
Oracle NetSuite Superuser
Kofile Technologies
05.2023 - Current
Office Manager
Silver Star Motorcars
03.2021 - 05.2023
Experience
Additional
Bachelor of Science - Mechanical Engineering
Arizona State University
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