Gabriella Gonzalez
Big Sur,CA
Summary
Highly-qualified supervisor offering 3 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping, and guest services operations in support of all guest needs. Forbes qualifications, on offering high end customer service.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
Alila Ventana
06.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
Receiving Clerk
Alila Ventana
12.2022 - 06.2023
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Spa Concierge
Alila Ventana
05.2021 - 12.2022
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Recommended and sold spa packages based on client's preferences and needs.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Performed clerical duties by compiling, sorting and filing daily transaction receipts.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Set up lockers with robes and slippers to prepare guests for massages and facials.
- Greeted guests and escorted to correct treatment rooms.
- Provided the guests with tour of spa, swimming pool and fitness center to explain benefits of services.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Responded to guest inquiries to maximize guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Handled customer complaints to satisfy and retain guests.
- Contacted previous guests and potential visitors via email with information on spa availability.
- Assisted with luggage handling, valet services and concierge services.
Education
High School Diploma -
Colegio David Alfaro Siqueiros
Nayarit, Mexico07.2017
Skills
- Department Coordination
- Staff Scheduling
- Task Assignment
- Cleaning Practices
- Customer Service
- Time management
- Conflict resolution
- Attention to detail
- Standards Compliance
Accomplishments
- Supervised team of 16 staff members.
- Achieved the highest department score of 100% by encouraging in supervising the team with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Alila Ventana
06.2023 - Current
Receiving Clerk
Alila Ventana
12.2022 - 06.2023
Spa Concierge
Alila Ventana
05.2021 - 12.2022
High School Diploma -
Colegio David Alfaro Siqueiros
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