Gabriella Gonzalez
Orange City,FL
Summary
Professional scheduling specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scheduling Specialist/Date Entry Clerk
Milestone Reporting
10.2023 - 11.2024
- Respond to client emails promptly, enhancing client satisfaction and communication.
- Collaborate with team to optimize scheduling processes, achieving measurable efficiency.
- Address scheduling conflicts proactively, minimizing disruptions and improving workflow.
Program Coordinator
Commonsense Childbirth School of Midwifery
02.2023 - 10.2023
- Maintained school resources, teaching aids, files, and library holdings, ensuring efficient operations.
- Coordinated midwifery program activities with administrative leadership, enhancing program effectiveness.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Escrow Administrator
Fidelity National Financial Company
02.2022 - 02.2023
- Maintained high accuracy and prioritized tasks efficiently in a fast-paced environment.
- Applied knowledge of escrow and title standards to various commercial transactions.
- Ensured compliance with company underwriting guidelines, enhancing transaction quality.
- Managed multiple tasks simultaneously, leading to improved productivity.
- Contributed to successful closing of complex commercial deals.
Registered Behavior Technician
ABA Healthcare
11.2021 - 02.2022
- Delivered behavior intervention for Autism Spectrum Disorder in various settings, achieving measurable progress.
- Implemented BCBA-supervised plans, enhancing skill acquisition and behavioral improvements.
- Collaborated with families and educators, fostering supportive environments for developmental growth.
Case Manager
My BA Therapy Center
05.2021 - 11.2021
- Collaborated with BCBA and supervisors to develop tailored behavior plans for clients.
- Created and implemented in-home and school programs, achieving measurable improvements in client behavior.
- Drafted detailed intervention strategies, resulting in significant positive outcomes for clients.
- Reported directly to high-level supervisors, ensuring clear communication and effective case management.
Client Service Representative
Royal Palm Veterinary Hospital
04.2020 - 08.2020
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Professional Dog Walker/Pet Sitter
Rover.com
01.2015 - 04.2020
- Educated new pet owners on proper leash handling techniques minimizing risk of injuries during walks.
- Served as an advocate for animal welfare within the community promoting responsible pet ownership practices.
- Enhanced client satisfaction by providing consistent and reliable dog walking services.
- Developed personalized exercise plans for each dog based on breed, age, size, and fitness level to promote optimal health.
Veterinary Receptionist/Assistant
Royal Oaks Veterinary Hospital
10.2016 - 07.2018
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Client Service Coordinator/Veterinary Assistant
Banfield Animal Hospital
09.2014 - 10.2016
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Professional Bather/Cashier
PetSmart
02.2013 - 08.2014
- Promoted upselling opportunities by recommending additional services tailored to individual pet needs.
- Handled various breeds of dogs with care, tailoring bathing techniques based on breed-specific needs.
- Supported overall facility cleanliness through regular maintenance of bathing stations and equipment.
- Collaborated with team members to ensure timely completion of all appointments.
Retail Associate
Forever 21
10.2012 - 02.2013
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Education
Bachelor of Science - Business Management
West Governors University
Salt Lake City, UT12-2025
High School Diploma -
Hialeah Miami-Lakes SHS
05-2011
Skills
- Bilingual
- Microsoft Applications
- Preventative Care
- Client Relations
- Conflict Resolutions
- Time Management
- Data Analysis
- Customer Service
- Calendar Management
- Professional telephone demeanor
- Deadline Adherence
- Telephone Etiquette
- Problem-Solving
- Attention to Detail
- Medical Terminology
- Customer relations skills
Certification
- Notary Public License - Florida Secretary of State or equivalent authority.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Scheduling Specialist/Date Entry Clerk
Milestone Reporting
10.2023 - 11.2024
Program Coordinator
Commonsense Childbirth School of Midwifery
02.2023 - 10.2023
Escrow Administrator
Fidelity National Financial Company
02.2022 - 02.2023
Registered Behavior Technician
ABA Healthcare
11.2021 - 02.2022
Case Manager
My BA Therapy Center
05.2021 - 11.2021
Client Service Representative
Royal Palm Veterinary Hospital
04.2020 - 08.2020
Veterinary Receptionist/Assistant
Royal Oaks Veterinary Hospital
10.2016 - 07.2018
Professional Dog Walker/Pet Sitter
Rover.com
01.2015 - 04.2020
Client Service Coordinator/Veterinary Assistant
Banfield Animal Hospital
09.2014 - 10.2016
Professional Bather/Cashier
PetSmart
02.2013 - 08.2014
Retail Associate
Forever 21
10.2012 - 02.2013
- Notary Public License - Florida Secretary of State or equivalent authority.
Bachelor of Science - Business Management
West Governors University
High School Diploma -
Hialeah Miami-Lakes SHS
Similar Profiles
Aira Lorraine P. FabellonAira Lorraine P. Fabellon
Audiologist at EMAPTA (ENT Reporting/PIA Reporting - Australia)Audiologist at EMAPTA (ENT Reporting/PIA Reporting - Australia)
Michelle K. HeckathornMichelle K. Heckathorn
Professional Court Reporter at Thornsberry ReportingProfessional Court Reporter at Thornsberry Reporting
Bunguson BunpoonBunguson Bunpoon
SALES REPORTING ANALYST at SALES REPORTING ANALYSTSALES REPORTING ANALYST at SALES REPORTING ANALYST